:root{color-scheme:dark;--bg:#141e2c;--sidebar:#10151d;--panel:#1b293b;--panel-alt:#22344a;--ink:#edf2f8;--muted:#a4b2c4;--faint:#8d9db1;--line:#354860;--blue:#6e9fff;--blue-solid:#2559d6;--blue-wash:#192742;--positive:#28e6a1;--neutral:#ffda47;--negative:#ff5264;--cyan:#38cce5;--violet:#ae8fff;--unanswered:#62758f;--sans:Inter,Arial,sans-serif;--serif:Fraunces,Georgia,serif}
.client-logo{display:grid;place-items:center;width:44px;height:50px;background:#fff;border-radius:3px;flex-shrink:0;overflow:hidden}.client-logo img{display:block;width:40px;height:46px;object-fit:contain}
.sidebar .brand-mark.official-mark{width:38px;height:38px;border-radius:50%;background:transparent;overflow:hidden}.official-mark img{display:block;width:100%;height:100%;object-fit:contain}
@media(max-width:680px){.sidebar .workspace{display:flex;margin:15px 0 0;padding:12px 0 0;border-bottom:0}.sidebar .client-logo{width:34px;height:40px}.sidebar .client-logo img{width:30px;height:36px}.sidebar .workspace small{font-size:9px}}
html[data-theme=light]{color-scheme:light;--bg:#f7f9fc;--sidebar:#fff;--panel:#fff;--panel-alt:#eef3ff;--ink:#10243a;--muted:#627083;--faint:#718096;--line:#dce4ef;--blue:#2559d6;--blue-solid:#2559d6;--blue-wash:#eaf0ff;--positive:#07865e;--neutral:#ad7100;--negative:#d92d4b;--cyan:#087f99;--violet:#7950cc;--unanswered:#9aa9bf}
*{box-sizing:border-box}html{scroll-behavior:smooth;scroll-padding-top:24px}body{margin:0;background:var(--bg);color:var(--ink);font:400 12px/1.6 var(--sans);-webkit-font-smoothing:antialiased}button,select{font:inherit}button,a,select{-webkit-tap-highlight-color:transparent}button,select{cursor:pointer}button:focus-visible,a:focus-visible,select:focus-visible{outline:2px solid var(--blue);outline-offset:4px}button:disabled{opacity:.35;cursor:default}a{color:inherit;text-decoration:none}button{color:inherit}svg{display:block}button svg,nav svg{height:17px;width:17px;fill:none;stroke:currentColor;stroke-width:1.4;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.svg-library{position:absolute;width:0;height:0;overflow:hidden}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
.sidebar{position:fixed;inset:0 auto 0 0;width:228px;background:var(--sidebar);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:30px 20px;z-index:5}.brand{display:flex;align-items:center;gap:10px}.brand-mark{background:linear-gradient(145deg,#102f73,#2559d6);color:#fff;display:grid;place-items:center;width:35px;height:38px;border-radius:9px;font:500 10px var(--serif);flex-shrink:0}.brand-copy{font:500 17px/1.1 var(--serif);white-space:nowrap}.brand-copy small{display:block;color:var(--blue);font:500 6.8px/1 var(--sans);letter-spacing:.14em;margin-top:7px}.workspace{display:flex;gap:10px;align-items:center;margin:39px 0 29px;padding:16px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);font-size:11px;font-weight:500}.workspace small,.profile small{display:block;font-weight:400;color:var(--muted);font-size:8px;margin-top:3px}.workspace-monogram{display:grid;place-items:center;font:400 22px var(--serif);height:34px;width:34px;border:1px solid var(--line);border-radius:5px}.nav-caption{color:var(--faint);font-size:8px;letter-spacing:.15em;margin:0 0 14px 10px}nav a{display:flex;align-items:center;gap:10px;padding:13px 10px;margin:2px 0;color:var(--muted);font-size:10px;border-radius:5px}nav a:hover{color:var(--ink);background:var(--panel-alt)}nav a.active{color:var(--blue);background:var(--blue-wash)}nav a span{margin-left:auto;font-size:8px;border-radius:3px;background:var(--line);color:var(--ink);padding:0 5px}.sidebar-note{margin-top:auto;padding:48px 9px 34px}.sidebar-note .eyebrow{font-size:7px}.sidebar-note p{font:400 27px/1.25 var(--serif);letter-spacing:-.03em;margin:14px 0}.sidebar-note em{color:var(--blue)}.sidebar-rule{display:block;width:25px;height:1px;background:var(--blue);margin:20px 0}.sidebar-note small{font-size:9px;color:var(--faint);line-height:1.8}.profile{border-top:1px solid var(--line);padding-top:20px;display:flex;align-items:center;gap:10px;font-size:10px}.avatar{width:31px;height:31px;border-radius:50%;display:grid;place-items:center;background:var(--blue-wash);color:var(--blue);font-size:9px}.shell{margin-left:228px}.topbar{height:76px;margin:0 40px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.breadcrumb{font-size:10px;color:var(--muted)}.breadcrumb span{padding:0 14px;color:var(--faint)}.breadcrumb b{font-weight:400;color:var(--ink)}.top-actions{display:flex;align-items:center;gap:20px}.demo-label{color:var(--muted);font-size:9px;display:flex;align-items:center;gap:7px}.demo-label i{width:5px;height:5px;background:var(--positive);border-radius:50%}.icon-button{display:grid;place-items:center;background:transparent;border:1px solid var(--line);border-radius:5px;width:32px;height:32px}.icon-button:hover{border-color:var(--blue)}.icon-button svg{width:15px;height:15px;color:var(--muted)}main{max-width:1550px;margin:auto;padding:36px 40px 24px}.eyebrow{font-size:8px;font-weight:500;letter-spacing:.16em;color:var(--blue);display:block}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px}.page-heading .eyebrow:before{content:'';display:inline-block;width:22px;height:1px;background:var(--blue);vertical-align:middle;margin-right:10px}h1{font:400 clamp(34px,3.3vw,50px)/1.16 var(--serif);letter-spacing:-.04em;margin:13px 0 11px}.heading-dot{color:var(--blue)}.page-heading p{color:var(--muted);font-size:11px;margin:0}.button{border:1px solid var(--line);border-radius:4px;display:flex;align-items:center;justify-content:center;gap:9px;background:var(--panel);padding:11px 14px;font-size:10px;white-space:nowrap}.button:hover{border-color:var(--blue)}.button.primary{background:var(--blue-solid);border-color:var(--blue-solid);color:white}.button svg{width:14px;height:14px}.toolbar{display:flex;align-items:center;justify-content:space-between;gap:14px;border-bottom:1px solid var(--line);margin-top:32px;padding-bottom:17px}.scope-label{font-size:10px;color:var(--muted);display:flex;align-items:center;gap:8px}.scope-dot{width:6px;height:6px;background:var(--blue);border-radius:2px}.separator{padding:0 5px;color:var(--faint)}.filters{display:flex;gap:8px}select{border:1px solid var(--line);border-radius:4px;background:var(--panel);color:var(--ink);padding:8px 26px 8px 11px;font-size:10px;max-width:100%}.metric-strip{display:grid;grid-template-columns:repeat(4,1fr);margin:27px 0 32px}.metric{border-right:1px solid var(--line);padding:0 25px}.metric:first-child{padding-left:0}.metric:last-child{border-right:0;padding-right:0}.metric-label{font-size:10px;color:var(--muted);display:flex;justify-content:space-between}.metric-value{font:400 43px/1 var(--serif);letter-spacing:-.025em;margin:18px 0 12px;display:flex;align-items:baseline;gap:3px}.metric-value small{font:400 20px var(--serif);color:var(--muted)}.metric-value.recovery{color:var(--negative)}.metric-bottom{font-size:8px;color:var(--muted);display:flex;align-items:center;gap:7px;flex-wrap:wrap}.delta{color:var(--positive)}.delta.down{color:var(--negative)}.metric-spark{width:60px;height:24px;float:right;position:relative;top:26px;color:var(--blue)}.analysis-grid{display:grid;grid-template-columns:minmax(0,1.95fr) minmax(260px,1fr);gap:20px}.panel{background:var(--panel);border:1px solid var(--line);border-radius:7px;overflow:hidden}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:23px 25px 0}.panel-head .eyebrow{color:var(--faint);font-size:7px;margin-bottom:7px}h2{font:400 24px/1.25 var(--serif);letter-spacing:-.025em;margin:0}h2 em{font-weight:400;color:var(--blue)}.unit{font-size:8px;color:var(--muted);white-space:nowrap}.chart-legend,.driver-legend{display:flex;align-items:center;gap:15px;color:var(--muted);font-size:8px}.chart-legend{padding:19px 25px 0}.chart-legend span,.driver-legend span{display:flex;align-items:center;gap:6px}.key{width:7px;height:7px;border-radius:1px;display:inline-block;background:var(--blue)}.key.previous{background:var(--faint)}.target-key{margin-left:auto;color:var(--faint)}.target-key:before{content:'';width:10px;border-top:1px dashed var(--faint)}.chart-wrap{padding:12px 20px 0 10px}.chart-wrap svg{width:100%;height:auto;overflow:visible}.chart-grid{stroke:var(--line);stroke-width:.8}.chart-label{font:9px var(--sans);fill:var(--faint)}.chart-line{fill:none;stroke:var(--blue);stroke-width:2.5;stroke-linejoin:round;stroke-linecap:round}.prior-line{fill:none;stroke:var(--faint);stroke-width:1.4;stroke-dasharray:4 5;opacity:.7}.chart-point{fill:var(--panel);stroke:var(--blue);stroke-width:2}.chart-point:hover{r:6;fill:var(--blue)}.chart-footer{display:flex;justify-content:space-between;gap:10px;border-top:1px solid var(--line);padding:12px 25px;font-size:8px;color:var(--muted)}.chart-footer span:last-child{color:var(--faint)}.sentiment-visual{position:relative;width:160px;height:160px;margin:14px auto 12px}.sentiment-visual svg{width:100%;height:100%;transform:rotate(-90deg)}.ring-label{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center}.ring-label strong{font:400 39px/1 var(--serif)}.ring-label span{font-size:7px;letter-spacing:.13em;color:var(--muted);margin-top:9px}.sentiment-legend{margin:0 25px 16px}.sentiment-row{display:flex;align-items:center;gap:8px;font-size:9px;margin:8px 0;color:var(--muted)}.sentiment-row strong{margin-left:auto;color:var(--ink);font-weight:500}.sentiment-row small{font-size:8px;color:var(--faint);width:45px;text-align:right}.panel-foot{border-top:1px solid var(--line);font-size:8px;color:var(--faint);padding:12px 25px}.voice-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(280px,1fr);gap:20px;margin-top:20px;scroll-margin-top:20px}.driver-legend{padding:18px 25px 5px;justify-content:flex-end}.key.positive{background:var(--positive)}.key.neutral{background:var(--neutral)}.key.negative{background:var(--negative)}#themes{padding:0 25px 14px}.theme-row{width:100%;display:grid;grid-template-columns:135px 1fr 28px;gap:15px;align-items:center;border:0;background:transparent;border-bottom:1px solid var(--line);text-align:left;padding:12px 0;font-size:10px}.theme-row:last-child{border-bottom:0}.theme-row:hover .theme-name{color:var(--blue)}.theme-name{display:flex;justify-content:space-between;align-items:center}.theme-name span{font-size:13px;color:var(--faint)}.theme-track{height:6px;background:var(--line);display:flex;border-radius:1px;overflow:hidden}.theme-track i{height:100%}.theme-number{color:var(--muted);text-align:right;font-size:9px}.attention-panel{background:var(--panel-alt);border:1px solid var(--line);border-radius:7px;padding:25px;display:flex;flex-direction:column}.attention-panel .eyebrow{color:var(--negative);font-size:7px}.attention-title{display:flex;gap:11px;margin:18px 0 10px;align-items:center}.attention-title h2{font-size:26px}.attention-line{height:24px;width:2px;background:var(--negative)}.attention-panel>p{font-size:10px;line-height:1.9;color:var(--muted);margin:0}.quote-preview{position:relative;border-top:1px solid var(--line);margin-top:18px;padding-top:15px}.quote-mark{font:40px/1 var(--serif);color:var(--blue);position:absolute;top:14px}.quote-preview blockquote{font:400 15px/1.5 var(--serif);margin:0 0 9px 24px}.quote-preview>span:last-child{display:block;font-size:8px;color:var(--faint);margin-left:24px}.text-button{display:flex;align-items:center;justify-content:space-between;border:0;border-bottom:1px solid var(--line);background:transparent;padding:12px 0;font-size:9px;color:var(--blue);width:100%;margin-top:auto}.text-button:hover{border-color:var(--blue)}.text-button svg{width:15px}.recovery-panel,.branch-panel{margin-top:28px}.recovery-panel .panel-head{padding-bottom:23px}.recovery-controls{display:flex;align-items:center;gap:13px}.count-badge{font-size:9px;color:var(--negative);white-space:nowrap}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;text-align:left}th{font-size:7px;font-weight:500;letter-spacing:.09em;text-transform:uppercase;color:var(--faint);background:var(--panel-alt);padding:12px 15px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);white-space:nowrap}th:first-child,td:first-child{padding-left:25px}th:last-child,td:last-child{padding-right:25px}td{padding:16px 15px;border-bottom:1px solid var(--line);font-size:10px}td small{display:block;font-size:8px;color:var(--muted);margin-top:3px}.customer-cell{display:flex;align-items:center;gap:10px;white-space:nowrap}.customer-cell .avatar{background:var(--panel-alt);color:var(--muted);border:1px solid var(--line);width:29px;height:29px;font-size:8px}.feedback-excerpt{max-width:285px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:9px}.rating{font-size:11px;white-space:nowrap}.rating.low{color:var(--negative)}.rating small{display:inline;font-size:8px}.flag-label{font-size:8px;color:var(--negative);white-space:nowrap}.status{display:inline-flex;align-items:center;gap:5px;white-space:nowrap;font-size:8px}.status:before{content:'';height:4px;width:4px;background:var(--negative);border-radius:50%}.status.in-progress:before{background:var(--blue)}.status.resolved:before{background:var(--positive)}.case-button{padding:5px 7px;border:0;background:transparent;white-space:nowrap;font-size:9px;color:var(--blue)}.case-button:hover{background:var(--blue-wash)}.table-footer{display:flex;align-items:center;justify-content:space-between;padding:12px 25px;color:var(--muted);font-size:8px}.pager{display:flex;align-items:center;gap:14px}.pager button{border:1px solid var(--line);background:transparent;border-radius:3px;width:25px;height:25px}.recovery-note{font-size:8px;color:var(--faint);padding:0 25px 14px}.branch-panel .panel-head{padding-bottom:21px}.branch-grid{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line)}.branch-card{padding:20px 25px;border-right:1px solid var(--line)}.branch-card:last-child{border:0}.branch-title{font-size:11px;font-weight:500;margin-bottom:15px}.branch-title small{float:right;font-size:8px;font-weight:400;color:var(--muted)}.branch-values{display:flex;gap:26px}.branch-values strong{font:400 26px/1 var(--serif)}.branch-values small{display:block;font-size:7px;letter-spacing:.07em;color:var(--muted);margin-top:7px}.branch-bar{height:3px;background:var(--line);margin-top:18px}.branch-bar i{display:block;height:100%;background:var(--blue)}footer{display:flex;align-items:center;justify-content:space-between;gap:20px;font-size:7px;color:var(--faint);padding-top:26px}footer>span:first-child{letter-spacing:.12em}.footer-divider{padding:0 10px}dialog{padding:27px;border:1px solid var(--line);border-radius:8px;background:var(--panel);color:var(--ink);width:min(620px,calc(100vw - 30px));max-height:85vh;overflow-y:auto}dialog::backdrop{background:#02070dc9;backdrop-filter:blur(5px)}.dialog-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}dialog h2{font-size:31px;margin-bottom:8px}dialog p{color:var(--muted);font-size:11px}.detail-score{display:flex;gap:25px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:17px 0;margin:22px 0}.detail-score b{font:400 25px var(--serif)}.detail-score small{display:block;font-size:8px;color:var(--muted)}.detail-quote{font:400 22px/1.5 var(--serif);margin:20px 0;padding:0 0 0 17px;border-left:2px solid var(--blue)}.detail-tags{color:var(--negative);font-size:9px;margin-bottom:24px}.detail-form{display:grid;grid-template-columns:1fr 1fr;gap:15px}.detail-form label{display:flex;flex-direction:column;gap:6px;font-size:9px;color:var(--muted)}.dialog-actions{display:flex;align-items:center;justify-content:space-between;margin-top:23px;gap:16px}.dialog-actions small{color:var(--faint);font-size:8px}.comment-item{border-bottom:1px solid var(--line);padding:14px 0}.comment-item p{font:400 17px/1.45 var(--serif);color:var(--ink);margin:0 0 10px}.comment-item small{font-size:9px;color:var(--muted)}#toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:var(--blue-solid);color:#fff;font-size:11px;padding:12px 20px;border-radius:5px;z-index:20;display:none}#toast.show{display:block}
@media(min-width:1600px){main{padding-top:44px}.chart-wrap{padding-top:24px}.sentiment-visual{width:180px;height:180px;margin-top:25px}.sentiment-legend{margin-top:20px}.sentiment-row{margin:12px 0}.panel-head{padding-top:27px}}
@media(max-width:1200px){.sidebar{width:202px;padding:25px 15px}.brand-copy{font-size:15px}.brand-copy small{font-size:6px}.shell{margin-left:202px}main{padding:30px 25px 24px}.topbar{margin:0 25px}.metric{padding:0 16px}.metric-value{font-size:38px}.metric-spark{width:45px}.panel-head{padding:20px 20px 0}h2{font-size:22px}.analysis-grid{grid-template-columns:minmax(0,1.7fr) minmax(240px,1fr);gap:16px}.voice-grid{gap:16px}.unit{font-size:7px}.theme-row{grid-template-columns:114px 1fr 22px;gap:10px}.feedback-excerpt{max-width:170px}.sentiment-visual{width:140px;height:140px}.sentiment-row{margin:7px 0}.chart-footer{padding:12px 20px}.chart-footer span:last-child{display:none}}
@media(max-width:960px){.sidebar{width:180px;padding:23px 12px}.brand-mark{width:30px}.brand-copy{font-size:13px}.brand-copy small{font-size:5.5px}nav a{font-size:9px;gap:7px;padding:12px 7px}.shell{margin-left:180px}.page-heading{align-items:flex-start}.export{font-size:9px;padding:9px}.page-heading p{max-width:360px}.metric-spark{display:none}.metric-label{font-size:9px}.metric-bottom{font-size:7px}.analysis-grid{grid-template-columns:1fr}.sentiment-panel{display:grid;grid-template-columns:1fr 170px 1fr;align-items:center}.sentiment-panel .panel-head{padding:20px}.sentiment-panel .sentiment-legend{margin:20px}.sentiment-panel .panel-foot{grid-column:1/-1}.sentiment-visual{margin:15px auto}.voice-grid{grid-template-columns:1fr}.attention-panel{display:grid;grid-template-columns:1fr 1fr;gap:10px 25px}.attention-panel>.eyebrow{grid-column:1/-1}.attention-title{margin:4px 0}.attention-panel>p{grid-column:1}.quote-preview{grid-column:2;grid-row:2/4;margin:0;padding-top:10px;border:0}.attention-panel .text-button{grid-column:1/-1}.toolbar{align-items:flex-start;flex-direction:column}.filters{width:100%}.recovery-panel .panel-head{align-items:flex-start;flex-direction:column}.branch-values{gap:15px}.branch-card{padding:18px}.branch-title small{float:none;display:block;margin-top:4px}footer{align-items:flex-start;flex-direction:column;gap:7px}}
@media(max-width:680px){.sidebar{position:static;width:100%;padding:18px 18px 0;border-right:0;border-bottom:1px solid var(--line);display:block}.brand-copy{font-size:17px}.brand-copy small{font-size:6.5px}.brand-mark{width:34px}.workspace,.nav-caption,.sidebar-note,.profile{display:none}nav{display:flex;overflow-x:auto;gap:8px;margin-top:16px}nav a{font-size:9px;white-space:nowrap;padding:11px 9px;margin-bottom:0;border-radius:4px 4px 0 0}nav svg{display:none}nav a span{display:none}.shell{margin:0}.topbar{height:52px;margin:0 18px}.breadcrumb{font-size:8px}.breadcrumb span{padding:0 7px}.top-actions{gap:10px}.demo-label{font-size:8px}.icon-button{width:28px;height:28px}main{padding:25px 18px}.page-heading{display:block}.page-heading .eyebrow{font-size:7px}h1{font-size:34px;margin-top:14px}.page-heading p{font-size:10px}.export{margin-top:18px;padding:8px 12px}.toolbar{margin-top:20px}.scope-label{font-size:9px}.filters{flex-wrap:wrap}.filters label{flex:1}.filters select{width:100%;font-size:9px}.metric-strip{grid-template-columns:repeat(2,1fr);margin:22px 0;gap:20px 0}.metric{padding:0 20px}.metric:nth-child(2){border:0}.metric:nth-child(3){padding-left:0}.metric:nth-child(n+3){border-top:1px solid var(--line);padding-top:18px}.metric-value{font-size:38px;margin-top:12px}.metric-label{font-size:9px}.metric-bottom{font-size:8px}.metric:last-child{padding-left:20px}.panel-head{padding:19px 18px 0;gap:10px}h2{font-size:23px}.trend-panel .panel-head{align-items:flex-start;flex-direction:column;gap:7px}.chart-legend{padding:15px 18px 0;gap:10px;font-size:7px}.chart-wrap{padding:15px 12px 0 0}.chart-footer{padding:12px 18px}.sentiment-panel{grid-template-columns:1fr 1fr}.sentiment-panel .panel-head{grid-column:1/-1}.sentiment-visual{margin:8px auto 20px;width:140px;height:140px}.sentiment-panel .sentiment-legend{margin:0 18px 10px 0}.sentiment-row{font-size:9px;gap:5px}.sentiment-row small{width:34px;font-size:7px}.driver-legend{padding:16px 18px 3px}#themes{padding:0 18px 12px}.theme-row{grid-template-columns:110px 1fr 24px;font-size:9px}.panel-foot{padding:12px 18px;font-size:8px}.attention-panel{display:flex;padding:20px}.attention-title{margin:9px 0 0}.quote-preview{margin-top:10px;padding-top:15px;border-top:1px solid var(--line)}.attention-panel .text-button{margin-top:8px}.recovery-panel{margin-top:20px}.recovery-panel .panel-head{padding-bottom:18px}.recovery-panel h2{font-size:24px}.branch-grid{grid-template-columns:1fr}.branch-card{border-right:0;border-bottom:1px solid var(--line);padding:18px}.branch-title small{display:inline;float:right}.branch-values{gap:40px}.branch-values strong{font-size:29px}.branch-panel .panel-head{flex-direction:column;align-items:flex-start;padding-bottom:18px}.table-footer{padding:12px 18px}.recovery-note{padding:0 18px 15px}.feedback-excerpt{max-width:190px}.recovery-controls{width:100%;justify-content:space-between}.detail-form{grid-template-columns:1fr}.dialog-actions{align-items:flex-start;flex-direction:column}.chart-point{r:4}footer{font-size:7px}}
@media(max-width:680px){.branch-grid{grid-template-columns:1fr!important}}
@media(max-height:760px) and (min-width:681px){.sidebar-note{padding-top:26px;padding-bottom:24px}.sidebar-note p{font-size:25px}.sidebar-note small{font-size:8px}}
.table-wrap,nav,label,th{position:relative}
.metric-label{font-size:11px}.metric-bottom{font-size:9px}.chart-legend,.driver-legend{font-size:9px}.sentiment-row{font-size:10px}.sentiment-row small{font-size:9px;width:54px}.panel-foot,.chart-footer,.recovery-note{font-size:9px}.attention-panel>p{font-size:11px}.theme-row{font-size:11px}.feedback-excerpt{font-size:10px}th{font-size:8px}td small{font-size:9px}.case-button,.text-button{font-size:10px}.sidebar nav a{font-size:11px}.sidebar .brand-copy small{font-size:7px}
@media(max-width:1200px){.sidebar nav a{font-size:10px}}
@media(max-width:680px){.sidebar nav a{font-size:10px}.metric-label{font-size:10px}.metric-bottom{font-size:9px}.chart-legend{font-size:8px}.chart-label{font-size:13px}.theme-row{font-size:10px}.sentiment-row small{font-size:8px;width:42px}.panel-foot,.chart-footer{font-size:9px}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important}}

/* Dedicated analytical workspaces share the approved CVM design system. */
[hidden]{display:none!important}.dashboard-view{min-width:0}.dashboard-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-top:20px}.analytics-panel{display:flex;flex-direction:column;min-width:0}.analytics-panel .panel-head{align-items:flex-start;min-height:76px}.analytics-content{padding:15px 24px 18px;min-width:0;flex:1}.analytics-panel .panel-foot{margin-top:auto}.analytic-chart{display:block;width:100%;height:auto;min-height:140px;overflow:visible}.analytic-legend{display:flex;align-items:center;gap:16px;flex-wrap:wrap;font-size:9px;color:var(--muted);padding:0 0 13px}.analytic-legend span{display:flex;align-items:center;gap:6px}.analytic-legend i{width:7px;height:7px;border-radius:1px}.analytic-chart .chart-label{font-size:10px}.executive-insight{padding:25px}.brief-title{font-size:29px;margin:20px 0 12px}.brief-item{display:flex;gap:13px;border-top:1px solid var(--line);padding-top:16px;margin-top:16px}.brief-item>span{font:400 13px var(--serif);color:var(--blue);padding-top:2px}.brief-item b{font-size:11px;font-weight:500}.brief-item p{font-size:10px;color:var(--muted);margin:5px 0 12px}.executive-insight .text-button{margin-top:15px}.hbars{padding:14px 0 10px}.hbar-row{display:grid;grid-template-columns:140px minmax(30px,1fr) 35px;gap:13px;align-items:center;padding:15px 0;border-bottom:1px solid var(--line);font-size:10px}.hbar-row:last-child{border-bottom:0}.hbar-row b{font-size:11px;font-weight:500;text-align:right}.hbar-track{height:6px;background:var(--line)}.hbar-track i{display:block;height:100%;min-width:0}.insight-ribbon{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:22px 25px;margin-top:24px;background:var(--panel-alt);border:1px solid var(--line);border-left:2px solid var(--blue);border-radius:5px}.insight-ribbon p{color:var(--muted);font-size:11px;line-height:1.8;margin:7px 0 0;max-width:800px}.insight-ribbon .button{flex-shrink:0}.recovery-ribbon{border-left-color:var(--negative);margin-top:0}.recovery-ribbon .eyebrow{color:var(--negative)}.inline-control{display:flex;align-items:center;justify-content:space-between;gap:15px;color:var(--muted);font-size:10px;margin-bottom:18px}.inline-control select{min-width:155px}.matrix{font-variant-numeric:tabular-nums}.matrix th,.matrix td{text-align:center;padding:11px 9px;white-space:nowrap}.matrix th:first-child{text-align:left}.matrix td:first-child,.matrix th:first-child{padding-left:13px}.matrix th{font-size:9px;letter-spacing:0;text-transform:none}.matrix td{font-size:12px;border:3px solid var(--panel);position:relative;isolation:isolate}.matrix-cell.has-data:before{content:'';position:absolute;inset:0;background:var(--cell-color);opacity:var(--strength);z-index:-1}.matrix td small{font-size:8px;color:var(--muted)}.matrix td b{font-size:11px;font-weight:500}.matrix-wrap{margin-top:6px}.topic-change-head,.topic-change{display:grid;grid-template-columns:minmax(130px,1fr) 90px 80px;gap:10px;align-items:center;padding:14px 0;border-bottom:1px solid var(--line);font-size:10px}.topic-change-head{font-size:8px;color:var(--muted);padding:7px 0 12px}.topic-change-head span:not(:first-child),.topic-change>*:not(:first-child){text-align:right}.topic-change b{font-weight:500}.negative-text{color:var(--negative)}.positive-text{color:var(--positive)}.comments-panel{margin-top:24px}.comment-filters{display:flex;flex-wrap:wrap;align-items:center;gap:9px;padding:22px 25px;border-bottom:1px solid var(--line)}.search-label{flex:1;min-width:200px}.search-label input{width:100%;font:400 11px var(--sans);color:var(--ink);background:var(--bg);border:1px solid var(--line);padding:10px 12px;border-radius:4px;outline-offset:3px}.search-label input:focus{outline:1px solid var(--blue)}.comment-filters select{font-size:10px}.response-row{padding:22px 25px;border-bottom:1px solid var(--line)}.response-meta{display:flex;align-items:center;gap:13px;font-size:10px}.response-meta b{font-weight:500}.response-meta>span{font-size:9px;color:var(--muted)}.response-meta .sentiment-tag{margin-left:auto}.sentiment-tag{display:inline-block;border:1px solid var(--line);border-radius:3px;padding:2px 7px;font-size:8px}.sentiment-tag.negative{color:var(--negative)}.sentiment-tag.positive{color:var(--positive)}.response-row blockquote{font:400 20px/1.5 var(--serif);margin:12px 0;color:var(--ink);max-width:950px}.response-bottom{display:flex;align-items:center;justify-content:space-between;gap:15px;color:var(--muted);font-size:9px}.empty-state{padding:40px;text-align:center}.empty-state h3{font:400 24px var(--serif)}.empty-state p{color:var(--muted);font-size:11px}.service-big{padding:12px 0 9px}.service-big strong{font:400 40px var(--serif);color:var(--blue)}.service-big>span{display:block;font-size:10px;color:var(--muted);margin-top:5px}.analysis-table th{font-size:9px;text-transform:none;letter-spacing:0}.analysis-table td{font-size:11px;font-variant-numeric:tabular-nums}.analysis-table th,.analysis-table td{padding:15px 13px;white-space:nowrap}.analysis-table th:first-child,.analysis-table td:first-child{padding-left:18px}.analysis-table th:last-child,.analysis-table td:last-child{padding-right:18px}.case-timing{padding:16px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:0 0 22px}.case-timing p{font-size:10px;margin:7px 0}.case-timing b{font-weight:500;color:var(--ink)}.league-panel{margin-top:24px}.league-panel .panel-head{padding-bottom:23px}.branch-link{border:0;background:transparent;color:var(--blue);font:500 11px var(--sans);display:flex;align-items:center;gap:13px;padding:4px 0}.branch-link:hover{text-decoration:underline}.rank{font:400 16px var(--serif);color:var(--faint)}.branch-matrix{min-width:360px}.branch-matrix th:first-child{min-width:120px}.branch-matrix td{min-width:70px}.dashboard-view>.metric-strip{margin-top:27px}.voice-top>.panel:first-child{display:flex;flex-direction:column}.voice-top>.panel:first-child .panel-foot{margin-top:auto}.voice-top .analytics-content{padding-top:25px}.dashboard-view>.voice-grid{margin-top:20px}#recovery .metric-label{line-height:1.4}#recovery .metric-bottom{line-height:1.7}.analysis-grid>.trend-panel{display:flex;flex-direction:column}.analysis-grid>.trend-panel .chart-wrap{flex:1;display:flex;align-items:center}.analysis-grid>.trend-panel .chart-footer{margin-top:auto}
@media(max-width:1180px){.analytics-content{padding:15px 18px}.hbar-row{grid-template-columns:115px minmax(20px,1fr) 30px;gap:10px;font-size:9px}.topic-change-head,.topic-change{grid-template-columns:minmax(105px,1fr) 75px 63px;font-size:9px;gap:8px}.topic-change-head{font-size:8px}.analytics-panel h2{font-size:22px}.analytic-legend{font-size:8px;gap:10px}}
@media(max-width:1020px){.dashboard-grid{grid-template-columns:1fr}.insight-ribbon{align-items:flex-start;flex-direction:column;gap:15px}.executive-insight{display:block}.brief-item{display:flex}.voice-top .sentiment-panel{display:grid}.analytics-panel .panel-head{min-height:auto;padding-bottom:4px}.hbar-row{grid-template-columns:145px 1fr 40px;font-size:11px}.topic-change-head,.topic-change{grid-template-columns:1fr 110px 90px;font-size:11px}.topic-change-head{font-size:9px}.analytic-legend{font-size:10px;gap:16px}.analytic-chart{max-height:320px}}
@media(max-width:680px){.dashboard-grid{gap:16px;margin-top:16px}.analytics-content{padding:17px 15px 10px}.analytics-panel .panel-head{padding-top:20px}.analytics-panel h2{font-size:23px}.analytic-legend{font-size:8px;gap:10px}.analytic-chart .chart-label{font-size:12px}.hbar-row{grid-template-columns:115px minmax(20px,1fr) 30px;font-size:10px;padding:14px 0;gap:10px}.insight-ribbon{padding:20px 18px;gap:14px}.insight-ribbon p{font-size:11px}.insight-ribbon .button{font-size:10px;white-space:normal;text-align:left}.brief-title{font-size:28px}.brief-item b{font-size:12px}.executive-insight{padding:22px 20px}.topic-change-head,.topic-change{grid-template-columns:minmax(100px,1fr) 76px 63px;font-size:9px;gap:6px}.topic-change-head{font-size:8px}.matrix th{font-size:8px}.matrix th,.matrix td{padding:10px 6px}.matrix td{font-size:11px}.comment-filters{padding:18px;gap:8px}.search-label{flex-basis:100%}.comment-filters select{flex:1;min-width:125px}.response-row{padding:20px 18px}.response-meta{flex-wrap:wrap;gap:6px 12px}.response-meta>span:nth-child(2){order:3;flex-basis:100%;font-size:9px}.response-meta .sentiment-tag{margin-left:auto}.response-row blockquote{font-size:19px;line-height:1.6}.response-bottom{flex-direction:column;align-items:flex-start;gap:10px}.response-bottom>.case-button{padding-left:0}.comments-panel .panel-head{padding-top:20px}.league-panel .unit{white-space:normal}.league-panel .panel-head{align-items:flex-start;flex-direction:column}.analysis-table td,.analysis-table th{font-size:10px}.branch-matrix{min-width:340px}.analytic-chart{min-height:155px}.service-big strong{font-size:36px}.metric-bottom{font-size:9px}.dashboard-view .panel-foot{line-height:1.8}.dashboard-view{min-height:500px}}
/* Chart colours preserve the same meaning across every workspace view. */
.trend-panel .chart-line{stroke:url(#csat-status);stroke-width:3.5}
.trend-panel .chart-point{fill:var(--positive);stroke:var(--panel);stroke-width:2}
.trend-panel .chart-point.below-target{fill:var(--negative)}
.trend-panel .key.current{background:var(--positive)}
.trend-panel .prior-line{stroke:var(--neutral);stroke-width:2;opacity:.9}
.trend-panel .key.previous{background:var(--neutral)}
.metric-spark{color:var(--positive)}
.analytic-chart path[stroke]{stroke-width:3}
.analytic-chart circle{fill:var(--panel);stroke-width:2.2}
.chart-legend{flex-wrap:wrap;row-gap:10px}
/* Brighter signals: yellow draws attention; red identifies customer risk. */
#overview .metric{--metric-accent:var(--cyan);border-top:3px solid var(--metric-accent);padding-top:16px;background:linear-gradient(180deg,color-mix(in srgb,var(--metric-accent) 9%,transparent),transparent 85%)}
#overview .metric:nth-child(1){--metric-accent:var(--positive)}
#overview .metric:nth-child(3){--metric-accent:var(--neutral)}
#overview .metric:nth-child(4){--metric-accent:var(--negative)}
#overview .metric-value{color:var(--metric-accent)}
.metric:has(.metric-value.recovery){border-top:3px solid var(--negative);padding-top:16px;background:linear-gradient(180deg,color-mix(in srgb,var(--negative) 9%,transparent),transparent)}
.executive-insight{border-top:3px solid var(--neutral);background:linear-gradient(140deg,color-mix(in srgb,var(--neutral) 9%,var(--panel)),var(--panel) 70%)}
.executive-insight .eyebrow,.executive-insight .brief-item>span{color:var(--neutral)}
.executive-insight .brief-item b{color:var(--negative)}
.recovery-ribbon{border-left-width:4px;background:color-mix(in srgb,var(--negative) 8%,var(--panel))}
#voice .attention-panel{border-top:3px solid var(--negative)}
#overviewAnalytics .analytics-panel:nth-child(2){border-top:3px solid var(--neutral)}
#overviewAnalytics .analytics-panel:nth-child(3){border-top:3px solid var(--negative)}
.hbar-track{height:9px;border-radius:3px;overflow:hidden}
.analytic-legend i,.chart-legend .key{width:9px;height:9px;border-radius:2px}
.sentiment-tag.negative{border-color:color-mix(in srgb,var(--negative) 50%,transparent);background:color-mix(in srgb,var(--negative) 12%,transparent)}
.sentiment-tag.neutral{color:var(--neutral);border-color:color-mix(in srgb,var(--neutral) 50%,transparent);background:color-mix(in srgb,var(--neutral) 12%,transparent)}
/* A shared shell keeps sales and service one click apart. */
.experience-switch{display:flex;gap:4px;padding:0 0 14px;margin-bottom:12px;border-bottom:1px solid var(--line);flex-shrink:0}
.experience-switch button{display:flex;align-items:center;justify-content:center;gap:8px;flex:1;min-width:0;text-align:center;padding:12px 6px;border:0;border-radius:5px;background:transparent;color:var(--muted);font-size:11px;font-weight:400}
.experience-switch button:hover{color:var(--ink);background:var(--panel-alt)}
.experience-switch button[aria-pressed=true]{background:var(--blue-wash);color:var(--blue)}
.experience-switch button svg{width:16px;height:16px}
.sales-journey-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:18px;margin:8px 0 24px}
.sales-journey-heading .eyebrow{color:var(--neutral);margin-bottom:9px}
.sales-journey-heading h2{font-size:29px}
#salesOverview:not([hidden]){margin-bottom:24px}
.sales-operations{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.sales-operations article{padding:18px;background:var(--panel);border:1px solid var(--line);border-top:3px solid var(--cyan);border-radius:6px}
.sales-operations article:nth-child(2){border-top-color:var(--positive)}
.sales-operations article:nth-child(3){border-top-color:var(--neutral)}
.sales-operations article:nth-child(4){border-top-color:var(--negative)}
.sales-operations article>span{font-size:10px;color:var(--muted)}
.sales-operations strong{display:block;font:400 32px var(--serif);color:var(--ink);margin:10px 0}
.sales-operations small{font-size:9px;color:var(--muted);display:block;line-height:1.6}
.journey-sample{display:flex;flex-wrap:wrap;gap:5px 14px;font-size:8px;color:var(--muted);margin:15px 0 5px}
.sales-insight{border-left:3px solid var(--neutral)}
.sales-insight .eyebrow{color:var(--neutral)}
.sales-standard-heading{margin:34px 0 20px}
@media(max-width:1020px){.sales-operations{grid-template-columns:repeat(2,minmax(0,1fr))}.sales-journey-heading{align-items:flex-start;flex-direction:column}}
@media(max-width:680px){.sidebar .nav-caption{display:block;margin:20px 0 10px}.sidebar .experience-switch{margin-bottom:0}.experience-switch button{padding:11px 12px;font-size:10px}.sales-operations article{padding:14px}.sales-operations article>span{font-size:9px}.sales-operations strong{font-size:28px}.sales-operations small{font-size:8px}.sales-journey-heading h2{font-size:26px}.sales-charts .hbar-row{grid-template-columns:105px minmax(20px,1fr) 43px}.journey-sample{font-size:8px}}
/* Team and location performance workspaces. */
.performance-controls{display:flex;align-items:flex-end;gap:16px;padding:20px;background:var(--panel);border:1px solid var(--line);border-radius:7px}
.performance-controls label{display:flex;flex-direction:column;gap:8px;color:var(--muted);font-size:10px;min-width:190px}
.performance-controls select{font-size:11px;padding:10px 32px 10px 12px}
.performance-controls>span{margin-left:auto;color:var(--muted);font-size:10px;align-self:center}
.performance-table{min-width:1120px}.performance-table th{font-weight:500}.performance-table small{display:block;color:var(--muted);font-size:8px}
.rank-number{display:inline-grid;place-items:center;min-width:30px;height:30px;border:1px solid var(--line);border-radius:6px;color:var(--blue);font-weight:600}
.rank-medal{display:inline-flex;align-items:center;gap:8px;min-width:88px;padding:5px 10px 5px 5px;border:1px solid color-mix(in srgb,var(--medal-color) 45%,transparent);border-radius:24px;color:var(--medal-color);background:color-mix(in srgb,var(--medal-color) 10%,var(--panel));font-size:10px;font-weight:600;letter-spacing:.02em}
.medal-number{display:inline-grid;place-items:center;width:26px;height:26px;flex-shrink:0;border-radius:50%;background:linear-gradient(135deg,var(--medal-light),var(--medal-fill) 65%,var(--medal-light));border:1px solid var(--medal-light);box-shadow:inset 0 0 0 2px color-mix(in srgb,var(--medal-fill) 70%,transparent);color:#292217;font-size:12px;font-weight:700}
.rank-gold{--medal-color:#f5cd64;--medal-light:#fff0b6;--medal-fill:#dba838}
.rank-silver{--medal-color:#d5deea;--medal-light:#f5f8fc;--medal-fill:#a3b2c5}
.rank-bronze{--medal-color:#e7ac81;--medal-light:#f9d2ad;--medal-fill:#be7d4e}
[data-theme="light"] .rank-gold{--medal-color:#886000}
[data-theme="light"] .rank-silver{--medal-color:#506078}
[data-theme="light"] .rank-bronze{--medal-color:#925023}
.sample-warning{display:inline-block;color:var(--neutral);font-size:9px;max-width:62px;white-space:normal}
.performance-table .selected-person{background:var(--blue-wash)}
.performance-matrix{min-width:540px}.performance-matrix td small{display:block;margin-top:4px}
#teamMetrics .metric-value{font-size:34px}#team .league-panel .panel-head{padding-bottom:20px}
#team .team-evidence .response-meta{flex-wrap:wrap}
#team .hbar-row{grid-template-columns:110px minmax(25px,1fr) 52px}
@media(max-width:1020px){.performance-controls{flex-wrap:wrap}.performance-controls label{flex:1;min-width:170px}.performance-controls>span{margin:0;width:100%}}
@media(max-width:680px){.performance-controls{padding:15px;gap:12px}.performance-controls label{min-width:140px}.performance-controls select{max-width:100%;width:100%;font-size:10px}.performance-controls>span{font-size:9px}#teamMetrics .metric-value{font-size:28px}#team .hbar-row{grid-template-columns:90px minmax(20px,1fr) 46px}.sidebar nav{overflow-x:auto}.sidebar nav a{flex-shrink:0}}
@media(max-width:680px){.sidebar nav{display:flex;flex-wrap:wrap;gap:4px;overflow:visible;padding-bottom:4px}.sidebar nav a{flex:1 1 30%;justify-content:center;white-space:normal;text-align:center;margin:0;padding:10px 6px;font-size:10px;min-height:38px}}
.case-owner{display:flex;flex-direction:column;gap:8px;font-size:10px;color:var(--muted)}.case-owner strong{font-size:13px;color:var(--ink);font-weight:500;padding:9px 12px;background:var(--panel-alt);border:1px solid var(--line);border-radius:4px}.case-owner small{font-size:9px;line-height:1.5}

@media(min-width:681px){.sidebar{overflow-y:auto}.sidebar>.brand,.sidebar>.workspace,.sidebar>nav,.sidebar>.profile{flex-shrink:0}}
/* Global report controls share the sidebar's quiet navigation treatment. */
.workspace-filters{margin-top:20px;padding-top:20px;border-top:1px solid var(--line);flex-shrink:0}
.workspace-filters .nav-caption{margin:0 0 15px 0}
.workspace-filters label{display:block;color:var(--muted);font-size:9px;margin:12px 0 6px}
.workspace-filters select,.workspace-filters input{display:block;width:100%;min-width:0;max-width:100%;background:var(--sidebar);border:1px solid var(--line);border-radius:5px;color:var(--ink);font:400 10px var(--sans);padding:10px 8px}
.workspace-filters input:focus-visible{outline:2px solid var(--blue);outline-offset:3px}
.workspace-filters .button{width:100%;margin:12px 0 0;padding:11px 8px;font-size:10px;white-space:normal;color:var(--blue);background:var(--blue-wash);border-color:transparent;text-align:center}
.workspace-filters .button:hover{border-color:var(--blue)}
.report-clock{font-size:8px;line-height:1.8;color:var(--faint);margin:12px 0}
#rangeError{font-size:9px;color:var(--negative);line-height:1.6}
.range-summary{color:var(--muted);font-size:10px}
.range-notice{margin:22px 0 0;padding:16px 20px;border:1px solid var(--line);border-left:2px solid var(--neutral);border-radius:5px;background:var(--panel);font-size:11px;color:var(--muted);line-height:1.8}
.range-empty .dashboard-view{display:none!important}
.sidebar-note{display:none}.sidebar .profile{margin-top:auto;padding-top:18px}.workspace-filters{margin-bottom:24px}
@media(max-width:680px){.workspace-filters{margin-top:14px;padding-top:14px;margin-bottom:18px;display:grid;grid-template-columns:1fr 1fr;column-gap:12px}.workspace-filters .nav-caption{margin:0 0 8px;grid-column:1/-1}.workspace-filters label[for=branch]{grid-column:1;grid-row:2}.workspace-filters label[for=period]{grid-column:2;grid-row:2}.workspace-filters #branch{grid-column:1;grid-row:3}.workspace-filters #period{grid-column:2;grid-row:3}.workspace-filters #customDates{grid-column:1/-1}.workspace-filters .report-clock{grid-column:1}.workspace-filters .export{grid-column:2;align-self:center;margin:0}.sidebar .profile{display:none}.range-summary{font-size:9px}}/* Brand identity and workspace selector. Reference artwork remains unmodified. */
.brand-selector-copy{flex:1;min-width:0}.workspace #brandSelector{width:100%;padding:4px 18px 4px 0;border:0;border-radius:3px;background-color:transparent;font-size:11px;font-weight:600;color:var(--ink)}
.workspace #brandSelector:hover{color:var(--blue)}.workspace #brandSelector option{background:var(--sidebar);color:var(--ink)}
.client-logo.citroen{position:relative;width:44px;height:50px}.client-logo.citroen img{position:absolute;max-width:none;width:134px;height:63px;left:-76px;top:-10px;object-fit:fill}
@media(max-width:680px){.brand-selector-copy{flex:0 1 200px}.sidebar .client-logo.citroen{width:44px;height:50px}.sidebar .client-logo.citroen img{width:134px;height:63px}}

.neutral-text{color:var(--neutral)}.muted-text{color:var(--muted)}
.recovery-controls{flex-wrap:wrap}
/* Signal product identity, endorsed by CVM. */
.sidebar .signal-brand{gap:10px;align-items:center;color:var(--ink)}
.signal-mark{display:block;width:36px;height:44px;flex-shrink:0}
.signal-mark svg{width:100%;height:100%}
.sidebar .signal-brand .brand-copy{font:600 29px/1 var(--sans);letter-spacing:-.055em}
.sidebar .signal-brand .brand-copy small{font:400 8px/1.4 var(--sans);letter-spacing:0;color:var(--muted);margin-top:6px}
.sidebar .product-edition{display:inline-flex;align-items:center;align-self:flex-start;gap:8px;margin-top:17px;padding:0;border:0;background:none;color:var(--muted);font:500 10px/1.3 var(--sans)}
.sidebar .product-edition svg{width:14px;height:14px;fill:none;stroke:var(--ink);stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round}
.sidebar .product-edition+.workspace{margin-top:18px}
#reportExportDialog{width:min(650px,calc(100vw - 32px));max-height:90vh;padding:0;background:var(--sidebar);color:var(--ink);border:1px solid var(--line);border-radius:12px;overflow:auto}#reportExportDialog::backdrop{background:rgba(4,9,18,.75)}
.report-export-body{padding:4px 28px 24px}.report-export-body h2{margin:4px 0 10px;font-size:30px}.report-export-intro,.export-privacy-note,.report-export-note{font-size:11px;line-height:1.7;color:var(--muted)}
.export-format{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:22px 0}.export-format button{padding:14px 10px;border:1px solid var(--line);background:var(--panel);color:var(--ink);border-radius:6px;font:500 13px var(--sans)}.export-format button small{display:block;color:var(--muted);font-size:9px;margin-top:7px}.export-format button[aria-pressed=true]{border-color:var(--blue);background:var(--blue-wash);color:var(--blue)}
.export-field{display:flex;flex-direction:column;gap:8px;margin:15px 0;font-size:11px;color:var(--muted)}.export-field input,.export-field select{padding:11px;border:1px solid var(--line);border-radius:5px;background:var(--panel);color:var(--ink);font:400 12px var(--sans);min-width:0;width:100%}
.export-options{display:grid;gap:12px;margin:22px 0}.export-options label{display:flex;align-items:center;gap:10px;font-size:12px;color:var(--ink)}.export-options input{accent-color:#345ff5;width:15px;height:15px}.export-options [hidden],.export-field[hidden]{display:none}
.report-export-preview{padding:16px;border:1px solid var(--line);border-radius:6px;line-height:1.6}.report-export-preview strong{display:block;font-size:12px}.report-export-preview span{display:block;color:var(--muted);font-size:10px;margin:7px 0}.report-export-preview small{font-size:10px;color:var(--blue)}
.report-export-actions{display:flex;justify-content:space-between;gap:12px;margin-top:20px}.report-export-actions .primary{background:#345ff5;color:#fff;border-color:#345ff5}#reportExportError{font-size:12px;color:var(--negative);line-height:1.6}#reportExportError:empty{display:none}#reportSummaryPreview{padding-top:18px}#reportSummaryPreview h3{font-size:16px}#reportSummaryPreview p{font-size:12px;line-height:1.8;color:var(--muted)}
.report-download-ready{margin-top:20px;padding:16px;border:1px solid var(--positive);border-radius:6px}.report-download-ready[hidden]{display:none}.report-download-ready strong,.report-download-ready span{display:block;font-size:12px;margin-bottom:10px}.report-download-ready span{font-size:10px;overflow-wrap:anywhere;color:var(--muted)}.report-download-ready .care-source-link{margin-left:15px}
@media(max-width:480px){.report-export-body{padding:4px 18px 20px}.report-export-actions{flex-direction:column}.export-format{gap:6px}.export-format button{font-size:12px;padding:12px 5px}}
@media(min-width:681px) and (max-width:960px){.sidebar .signal-brand{gap:7px}.signal-mark{width:30px;height:39px}.sidebar .signal-brand .brand-copy{font-size:26px}.sidebar .signal-brand .brand-copy small{font-size:7px}}/* Customer Care operational workspace */
.experience-switch{flex-wrap:wrap}.experience-switch #careWorkspaceButton{flex:1 0 100%}
.connected-product{margin-top:22px;border-top:1px solid var(--line);padding-top:16px}.connected-product .nav-caption{margin:0 0 12px}.connected-product a{display:flex;align-items:center;gap:10px;padding:10px 8px;color:var(--ink);border-radius:6px;text-decoration:none;font-size:12px}.connected-product a:hover{background:var(--panel-alt)}.connected-product img{width:30px;height:30px}.connected-product a>span:last-child{margin-left:auto;color:var(--muted)}.connected-product small{display:block;font-size:9px;color:var(--muted);margin-top:4px}
.care-mode:not(.care-report-mode) .workspace-filters label[for=period],.care-mode:not(.care-report-mode) #period,.care-mode:not(.care-report-mode) #customDates{display:none!important}
.care-session{display:flex;align-items:center;gap:12px;padding:16px 0;margin-top:12px;border-bottom:1px solid var(--line);font-size:11px}.care-session strong{font-weight:500}.care-session small{display:block;color:var(--muted);font-size:9px;margin-top:3px}.care-session-note{margin-left:auto;font-size:9px;color:var(--faint)}
.care-login{max-width:480px;margin:48px auto;padding:32px}.care-login h2{margin:16px 0}.care-login p{font-size:12px;color:var(--muted);line-height:1.8}.care-login label{display:block;font-size:10px;color:var(--muted);margin:24px 0 8px}.care-login select,.care-login .button{width:100%}.care-login .button{margin-top:14px}.care-login>small{display:block;margin-top:22px;color:var(--faint);font-size:10px;line-height:1.8}
.care-buckets{display:flex;gap:6px;flex-wrap:wrap;margin:24px 0 16px}.care-buckets button,.care-detail-tabs button{border:0;border-radius:5px;background:transparent;color:var(--muted);padding:10px 13px;font-size:11px}.care-buckets button:hover,.care-detail-tabs button:hover{background:var(--panel-alt);color:var(--ink)}.care-buckets button[aria-pressed=true],.care-detail-tabs button[aria-pressed=true]{background:var(--blue-wash);color:var(--blue)}
.care-filters{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap;margin-bottom:20px}.care-filters label{display:flex;flex-direction:column;gap:7px;font-size:9px;color:var(--muted)}.care-filters .care-search{flex:1;min-width:180px}.care-filters input{border:1px solid var(--line);background:var(--panel);color:var(--ink);padding:9px 11px;border-radius:4px;font:400 11px var(--sans);width:100%}.care-filters select{max-width:165px;font-size:10px}.care-filters .case-button{padding:9px}
.care-workbench{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(360px,.95fr);align-items:start;gap:20px}.care-workbench>.panel{min-width:0}.care-queue .panel-head{padding-bottom:22px}.care-queue .table-wrap{max-height:700px;overflow:auto}.care-queue table{min-width:630px}.care-queue th,.care-queue td{font-size:10px;padding:16px 12px}.care-queue tbody th{background:transparent;letter-spacing:0;text-transform:none}.care-queue small{display:block;color:var(--muted);font-size:9px;margin-top:6px}.care-case-link{border:0;background:transparent;color:var(--ink);font:500 11px var(--sans);padding:0;text-align:left;cursor:pointer}.care-case-link:hover{color:var(--blue)}.care-queue .care-selected{background:var(--blue-wash);box-shadow:inset 3px 0 var(--blue)}
.care-source,.care-priority{display:inline-flex;padding:3px 7px;border-radius:4px;font-size:9px;white-space:nowrap}.care-source.sales{color:var(--blue);background:var(--blue-wash)}.care-source.service{color:var(--cyan);background:color-mix(in srgb,var(--cyan) 10%,transparent)}.care-priority.urgent{color:var(--negative);background:color-mix(in srgb,var(--negative) 13%,transparent)}.care-priority.high{color:var(--neutral);background:color-mix(in srgb,var(--neutral) 12%,transparent)}.care-priority.normal{color:var(--blue);background:var(--blue-wash)}
.care-detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:24px}.care-detail-head h2{margin:10px 0;font-size:28px}.care-detail-head small{color:var(--muted);font-size:10px}.care-detail-tabs{display:flex;gap:3px;padding:0 18px 15px;border-bottom:1px solid var(--line)}.care-detail-tabs button{flex:1;font-size:10px;padding:10px 5px}.care-detail-body{padding:22px}.care-access-note{font-size:10px;color:var(--muted);line-height:1.7;background:var(--panel-alt);padding:12px;border-radius:5px}#careActionError{color:var(--negative);font-size:11px;line-height:1.6}#careActionError:empty{display:none}
.care-customer-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px 15px}.care-customer-grid small{display:block;font-size:9px;color:var(--faint);margin-bottom:7px}.care-customer-grid strong{display:block;font-size:11px;font-weight:500;overflow-wrap:anywhere}.care-customer-grid span{display:block;font-size:9px;color:var(--muted);margin-top:5px;line-height:1.6}.care-quote{font:400 21px/1.55 var(--serif);border-left:2px solid var(--blue);padding-left:15px;margin:24px 0 16px}.care-tags{display:flex;gap:6px;flex-wrap:wrap}.care-tags span{padding:4px 7px;font-size:9px;background:var(--panel-alt);border-radius:4px;color:var(--muted)}.care-source-link{display:inline-block;color:var(--blue);font-size:10px;margin-top:16px}
.care-form{border:0;border-top:1px solid var(--line);padding:20px 0 0;margin:26px 0 0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px 12px;min-width:0}.care-form legend{font-size:11px;font-weight:500;padding:0 8px 0 0}.care-form label{display:flex;flex-direction:column;gap:7px;font-size:9px;color:var(--muted);min-width:0}.care-form input,.care-form textarea,.care-form select{width:100%;min-width:0;border:1px solid var(--line);border-radius:4px;background:var(--bg);color:var(--ink);padding:10px;font:400 11px/1.6 var(--sans);box-sizing:border-box}.care-form textarea{resize:vertical}.care-form input:focus-visible,.care-form textarea:focus-visible,.care-filters input:focus-visible{outline:2px solid var(--blue);outline-offset:2px}.care-form:disabled{opacity:.6}.care-full{grid-column:1/-1}.care-form small{color:var(--faint);font-size:9px;line-height:1.7}.care-form .button{font-size:11px}
.care-timeline{list-style:none;margin:0;padding:0 0 0 12px}.care-timeline li{position:relative;border-left:1px solid var(--line);padding:0 0 26px 20px}.care-timeline li:before{content:'';position:absolute;left:-4px;top:3px;width:7px;height:7px;border-radius:50%;background:var(--blue)}.care-timeline p{font-size:11px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere;margin:9px 0}.care-timeline small{font-size:9px;color:var(--faint)}.care-task{padding:16px 0;border-bottom:1px solid var(--line)}.care-task strong{display:block;font-size:11px;font-weight:500;overflow-wrap:anywhere}.care-task small{display:block;color:var(--muted);font-size:9px;margin:6px 0}.care-task.done strong{text-decoration:line-through;color:var(--muted)}.care-empty{font-size:11px;line-height:1.7;color:var(--muted)}
#care .league-panel small{display:block;color:var(--muted);font-size:9px;margin-top:5px}#care .metric-strip{margin-top:24px}#care .table-wrap{overflow:auto}#care .analysis-table th{text-transform:none;letter-spacing:0}
@media(max-width:1200px){.care-workbench{grid-template-columns:1fr}.care-detail-body{padding:24px}.care-queue .table-wrap{max-height:480px}}
@media(max-width:680px){.care-session{flex-wrap:wrap}.care-session-note{order:4;width:100%;margin:0;font-size:8px}.care-session .case-button{margin-left:auto}.care-buckets button{font-size:10px;padding:9px 10px}.care-filters label{flex:1;min-width:120px}.care-filters select{max-width:none;width:100%}.care-filters .care-search{flex-basis:100%}.care-detail-head{padding:20px}.care-detail-body{padding:18px}.care-form{grid-template-columns:1fr}.care-customer-grid{gap:16px 12px}.care-login{padding:24px;margin:28px 0}.care-mode:not(.care-report-mode) .workspace-filters #branch{grid-column:1/-1}.care-mode:not(.care-report-mode) .workspace-filters label[for=branch]{grid-column:1/-1}}
.connected-product a>svg{width:30px;height:30px;flex-shrink:0}