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Any one agent US$99 · Any two US$199 · All three US$299 per location/month · View pricing →

Choose your industryHotels, serviced apartments and hospitality groups

SurveyMeHotels

WhatsApp AI · CSI, NPS & customer feedback

Understand the experience behind every stay.

Ask guests about arrival, room experience, cleanliness and staff support. Compare feedback across properties and highlight the moments that shape recommendations.

See the WhatsApp AI conversation

Book a free 20-minute CX check ↗View packages ↓

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

SurveyMeHotelsProduct preview

Illustrative industry preview · Fictional data

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

Survey arrival, stay and departure touchpointsCompare properties and guest-facing teamsIdentify recurring concerns and positive themes

WhatsApp AI · SurveyMe Hotels

WhatsApp AI, in your customer’s language.

Ask guests about arrival, room experience, cleanliness and staff support. Compare feedback across properties and highlight the moments that shape recommendations.

01

Survey arrival, stay and departure touchpoints

02

Compare properties and guest-facing teams

03

Identify recurring concerns and positive themes

Inside the workspace ↓

01 / Hotels

Read the conversation

SurveyMe AI: How satisfied are you with your stay at Marina Suites, from 1 to 5?

Customer: 4 — satisfied.

SurveyMe AI: On a scale from 0 to 10, how likely are you to recommend us?

Customer: 9

SurveyMe AI: What worked well, and what could we improve?

Customer: The room was comfortable, but check-in took too long.

02 / Hotels

Read the conversation

SurveyMe AI: What worked well, and what could we improve?

Customer: The room was comfortable, but check-in took too long.

SurveyMe AI: Would you like the team to follow up on your feedback?

Customer: Yes, please.

SurveyMe AI: Thank you. I’ll record your concern and callback request for the responsible team.

Illustrative conversation · Fictional details · The examples show proposed configurations. Live channels, access, integrations and data requirements are confirmed with you before a pilot.

Hotels, serviced apartments and hospitality groups

From a stay enquiry to a guest who feels heard.

Ask guests about arrival, room experience, cleanliness and staff support. Compare feedback across properties and highlight the moments that shape recommendations.

01

Survey arrival, stay and departure touchpoints

02

Compare properties and guest-facing teams

03

Identify recurring concerns and positive themes

Your workflow, agreed before implementation.

Journeys, permissions and team responsibilities are agreed during onboarding.

Inside the workspace · SurveyMe Hotels

Explore every tab.

Choose a workspace view to explore the workflow and an illustrative industry example.

CX Overview1 / 5

CX Overview · Hotels

Review satisfaction, recommendation, participation and sentiment. Connect headline results to customer touchpoints.

In this industryReservation · Arrival · Room · Cleanliness · Staff · Departure

SurveyMe Hotels / CX OverviewEnlarge preview ↗

Voice Of Customers2 / 5

Voice Of Customers · Hotels

Explore comments and recurring themes. Read the reasons behind the scores before deciding what to improve.

In this industryReservation · Arrival · Room · Cleanliness · Staff · Departure

SurveyMe Hotels / Voice Of CustomersEnlarge preview ↗

Team Performance3 / 5

Team Performance · Hotels

Compare feedback across customer-facing teams. Keep response volumes visible alongside satisfaction and recommendation scores.

In this industryReservation · Arrival · Room · Cleanliness · Staff · Departure

SurveyMe Hotels / Team PerformanceEnlarge preview ↗

Location Performance4 / 5

Location Performance · Hotels

Use consistent measures to compare locations. Check the number of responses behind each result.

In this industryReservation · Arrival · Room · Cleanliness · Staff · Departure

SurveyMe Hotels / Location PerformanceEnlarge preview ↗

Reports5 / 5

Reports · Hotels

Prepare PDF, PowerPoint or CSV outputs from the selected scope. Review comments before sharing customer information.

In this industryReservation · Arrival · Room · Cleanliness · Staff · Departure

SurveyMe Hotels / ReportsEnlarge preview ↗

Illustrative industry preview · Fictional data · The examples show proposed configurations. Live channels, access, integrations and data requirements are confirmed with you before a pilot.

Simple pricing. Set up and run for you.

Prices are per location, in USD. We set everything up, run it with you, and send you a monthly report.

ALL THREE

All three agents

ContactMe SurveyMe CaseMe

US$299 / location / month

60-day pilot

ContactMe, SurveyMe and CaseMe together.
60-day pilot
Voice billed per completed call.
Low score or callback → case
Owner, working-hours deadline and alerts

Book a free 20-minute CX check

Any two products

SurveyMe CaseMe

US$199 / location / month

60-day pilot

Choose any two products working together.
60-day pilot
Voice billed per completed call.
One-tap WhatsApp survey link

Book a free 20-minute CX check

Any one product

Choose ContactMe, SurveyMe or CaseMe.

US$99 / location / month

60-day pilot

Choose ContactMe, SurveyMe or CaseMe.
60-day pilot
Voice billed per completed call.

Book a free 20-minute CX check

Voice billed per completed call.

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

Start with a free 20-minute CX check.

Tell us about your customer journey, your locations and your priorities. We’ll discuss the right package and the setup for your team.

Book a free 20-minute CX check

Before you get started

A few useful answers.

Your workflow, agreed before implementation.

Journeys, permissions and team responsibilities are agreed during onboarding.

What does each package cost?

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

What is included in the survey allowance?

Full Customer Loop and Listen & Resolve each include up to 500 surveys a month and a monthly performance report. Surveys above 500 a month are billed at Meta’s WhatsApp rates, at cost.

How do I apply for the Founding Client Programme?

60-day pilot

Is there a minimum term?

The minimum term is 3 months. Multi-location groups can contact us for a quote.

Understand the experience behind every stay.

Book a free 20-minute CX check ↗

Book a free 20-minute CX check ↗