Survey-me

WhatsApp AI · CSI, NPS & customer feedback

Hear the customer.

Understand the experience after the visit. See satisfaction, spot recurring themes and compare what customers say across your business.

$119 / month per location

Explore the live demo ↗View packages ↓

Explore the product walkthrough ↓

Survey-me CX Overview showing CSI, NPS, survey participation, sentiment and satisfaction trends with illustrative Demo data — Actual interface · Illustrative Demo dataOpen the live demo ↗

Measure CSI & NPSHear the customer’s voiceCompare the customer journey

WhatsApp AI agent · Survey-me

Ask on WhatsApp.
Understand the experience.

Make feedback a conversation. The AI agent guides customers through the Sales or Service journey, records their ratings and asks what could be better. Your team sees the scores and the story behind them.

Ask about the actual journey

Use six 1–5 ratings. Sales: enquiry, test drive, reception, sales attitude, handover and follow-up. Service: booking, reception, advisor attitude, updates, repair quality and collection.

Measure CSI and NPS separately

CSI = the average of the six journey ratings ÷ 5 × 100. Ask a separate 0–10 recommendation question for NPS: % promoters (9–10) minus % detractors (0–6).

Turn feedback into action

Read the comment alongside the ratings in Survey-me. Where follow-up is needed, connect the concern with a Case-me case through the agreed workflow.

Explore the Survey-me workspace

Survey-me AI on WhatsApp: Service survey excerpt: questions 1–3 of six. — Service survey excerpt: questions 1–3 of six. Click to enlarge ↗

Survey-me AI on WhatsApp: After all six ratings: recommendation and feedback. — After all six ratings: recommendation and feedback. Click to enlarge ↗

Conversation → Workspace → Follow-up

WhatsApp responses become CSI, NPS and Voice Of Customers insight in Survey-me.

Illustrative WhatsApp conversations with fictional details. These show the intended customer workflow, not a live connected session. WhatsApp setup, integrations, booking rules and human handover are agreed during onboarding.

A better way to work

The score tells you where. The feedback tells you why.

A single average can hide a poor reception, an unanswered update or a great advisor. Survey-me connects scores with the moments that shape the customer experience.

Ask the right questions

Use distinct Sales and Service journeys, with six experience ratings and a separate recommendation question.

Turn responses into insight

Bring CSI, NPS and customer comments together. Review trends and compare journey touchpoints.

Make the next action clear

Spot low scores and recurring feedback. Connect follow-up with Case-me through the CX Suite.

Inside Survey-me · 5 workspace tabs

Explore every tab.
See what you can do.

Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.

CX Overview1 / 5

Know the score. See the direction.

Review CSI, NPS, participation and customer sentiment together. Explore satisfaction trends and the Sales or Service journey to understand where the experience is improving and where it needs attention.

Compare scores against targets and previous periods
Review the journey by customer touchpoint
See the priorities highlighted in the executive brief

Survey-me CX Overview tab showing illustrative Demo data — Survey-me / CX OverviewEnlarge screenshot ↗

Voice Of Customers2 / 5

Hear the reasons behind the ratings.

Explore customer comments, recurring themes and sentiment over time. Move from a headline trend to the customer’s own words to understand which moments deserve a closer look.

Compare positive, neutral and negative sentiment
Explore themes such as reception, updates and advisor attitude
Read responses with their CSI and recommendation scores

Survey-me Voice Of Customers tab showing illustrative Demo data — Survey-me / Voice Of CustomersEnlarge screenshot ↗

Team Performance3 / 5

Recognise performance. Focus the coaching.

The Leaderboard (Gamification) view compares Sales or Service team members using recorded customer feedback. Review rankings, response volumes, CSI and NPS together to guide a fairer discussion.

See gold, silver and bronze leaderboard positions
Compare individual CSI and NPS against targets
Check the response count behind each result

Survey-me Team Performance tab showing illustrative Demo data — Survey-me / Team PerformanceEnlarge screenshot ↗

Location Performance4 / 5

Understand the experience at every location.

Compare branches or service centres using the same measures. Select a location to review its satisfaction, recommendation and participation results with the evidence behind the score.

Compare location CSI in a shared chart
Review location-level CSI, NPS and participation
Keep survey volumes visible when comparing results

Survey-me Location Performance tab showing illustrative Demo data — Survey-me / Location PerformanceEnlarge screenshot ↗

Reports5 / 5

Take the findings into your next meeting.

Create a branded report from the selected reporting scope. Choose a shareable PDF, editable PowerPoint slides or detailed CSV data, with options for the title, printing and record detail.

Choose PDF, PowerPoint or CSV
Control whether comments and detailed records are included
Replace customer-name fields with references

Replacing names does not remove identifying information someone may have written in a comment or note.

Survey-me Reports tab showing illustrative Demo data — Survey-me / ReportsEnlarge screenshot ↗

Actual product screens · Illustrative Demo data. Available views depend on the user’s role.

Better together.

Lead-me

Survey-me

Case-me

The Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.

Survey-me: $119 per location/month as a single product with applicable Pro features.

Compare plans

Your rollout, agreed before you commit.

The public workspaces are available now with fictional data. Live WhatsApp, voice, external calendars and CRM/DMS connections require a supported integration, channel approval and an agreed setup. We confirm the working scope and usage limits in writing before taking payment; the demo is not proof that a live channel is connected.

Hear the customer.