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Any one agent US$99 · Any two US$199 · All three US$299 per location/month · View pricing →

Choose your industryHotels, serviced apartments and hospitality groups

CaseMeHotels

An AI agent turns every unhappy answer into a case with the right team, a priority, a deadline and an action plan. Your team does the fix.

Help guest concerns reach the right team.

Record room concerns, missed requests and service complaints. Assign responsibility, track updates and keep the guest’s original concern connected to the case.

See the WhatsApp AI conversation

Book a free 20-minute CX check ↗View packages ↓

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

CaseMeHotelsProduct preview

Illustrative industry preview · Fictional data

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

Record the property and guest concernAssign follow-up to the responsible teamTrack response commitments and resolution

WhatsApp AI · CaseMe Hotels

WhatsApp AI, in your customer’s language.

Record room concerns, missed requests and service complaints. Assign responsibility, track updates and keep the guest’s original concern connected to the case.

01

Record the property and guest concern

02

Assign follow-up to the responsible team

03

Track response commitments and resolution

Inside the workspace ↓

01 / Hotels

Read the conversation

Customer: I reported an issue with the room AC and have not had an update.

CaseMe AI: Which property and guest-service reference should I attach to the concern?

Customer: Marina Suites, STAY-1042.

CaseMe AI: What worked well, and what could we improve?

Customer: Please ask the guest services team to call me with an update.

CaseMe AI: Thank you. I’ll record your concern and callback request for the responsible team.

02 / Hotels

Read the conversation

CaseMe AI: What time would you prefer a callback?

Customer: After 3 PM today, please.

CaseMe AI: Thank you. I’ll record your concern and callback request for the responsible team.

Customer: Thank you. Your request will be shared with the team.

Illustrative conversation · Fictional details · The examples show proposed configurations. Live channels, access, integrations and data requirements are confirmed with you before a pilot.

Hotels, serviced apartments and hospitality groups

From a stay enquiry to a guest who feels heard.

Record room concerns, missed requests and service complaints. Assign responsibility, track updates and keep the guest’s original concern connected to the case.

01

Record the property and guest concern

02

Assign follow-up to the responsible team

03

Track response commitments and resolution

Your workflow, agreed before implementation.

Journeys, permissions and team responsibilities are agreed during onboarding.

Inside the workspace · CaseMe Hotels

Explore every tab.

Choose a workspace view to explore the workflow and an illustrative industry example.

Overview1 / 6

Overview · Hotels

Start with open concerns, urgent cases and overdue follow-up. See which owner needs to take the next action.

In this industryRoom readiness · Housekeeping · Service requests

CaseMe Hotels / OverviewEnlarge preview ↗

Case inbox2 / 6

Case inbox · Hotels

Review the queue by status, priority and owner. Keep the original concern and follow-up history with each case.

In this industryRoom readiness · Housekeeping · Service requests

CaseMe Hotels / Case inboxEnlarge preview ↗

Follow-up tasks3 / 6

Follow-up tasks · Hotels

Review callbacks, updates and follow-up deadlines. Keep pending and completed commitments separate.

In this industryRoom readiness · Housekeeping · Service requests

CaseMe Hotels / Follow-up tasksEnlarge preview ↗

My performance4 / 6

My performance · Hotels

Review your assigned cases and pending follow-up. Understand what remains open and what has been resolved.

In this industryRoom readiness · Housekeeping · Service requests

CaseMe Hotels / My performanceEnlarge preview ↗

Assignments5 / 6

Assignments · Hotels

Assign a clear owner, priority and next action. Keep responsibility visible as work moves between teams.

In this industryRoom readiness · Housekeeping · Service requests

CaseMe Hotels / AssignmentsEnlarge preview ↗

Team performance6 / 6

Team performance · Hotels

Compare open and resolved workloads across owners. Review overdue work and discuss capacity with the team.

In this industryRoom readiness · Housekeeping · Service requests

CaseMe Hotels / Team performanceEnlarge preview ↗

Illustrative industry preview · Fictional data · The examples show proposed configurations. Live channels, access, integrations and data requirements are confirmed with you before a pilot.

Simple pricing. Set up and run for you.

Prices are per location, in USD. We set everything up, run it with you, and send you a monthly report.

ALL THREE

All three agents

ContactMe SurveyMe CaseMe

US$299 / location / month

60-day pilot

ContactMe, SurveyMe and CaseMe together.
60-day pilot
Voice billed per completed call.
Low score or callback → case
Owner, working-hours deadline and alerts

Book a free 20-minute CX check

Any two products

SurveyMe CaseMe

US$199 / location / month

60-day pilot

Choose any two products working together.
60-day pilot
Voice billed per completed call.
One-tap WhatsApp survey link

Book a free 20-minute CX check

Any one product

Choose ContactMe, SurveyMe or CaseMe.

US$99 / location / month

60-day pilot

Choose ContactMe, SurveyMe or CaseMe.
60-day pilot
Voice billed per completed call.

Book a free 20-minute CX check

Voice billed per completed call.

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

Start with a free 20-minute CX check.

Tell us about your customer journey, your locations and your priorities. We’ll discuss the right package and the setup for your team.

Book a free 20-minute CX check

Before you get started

A few useful answers.

Your workflow, agreed before implementation.

Journeys, permissions and team responsibilities are agreed during onboarding.

What does each package cost?

Any one agent US$99 · Any two US$199 · All three US$299 per location/month.

What is included in the survey allowance?

Full Customer Loop and Listen & Resolve each include up to 500 surveys a month and a monthly performance report. Surveys above 500 a month are billed at Meta’s WhatsApp rates, at cost.

How do I apply for the Founding Client Programme?

60-day pilot

Is there a minimum term?

The minimum term is 3 months. Multi-location groups can contact us for a quote.

Help guest concerns reach the right team.

Book a free 20-minute CX check ↗

Book a free 20-minute CX check ↗