Case-me

WhatsApp AI · Complaints & Customer Care

Keep the customer.

Turn a complaint into owned work. Give the team a deadline, track the response and record how the issue was resolved.

$79 / month per location

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Case-me case queue and selected customer follow-up workspace with illustrative Demo data — Actual interface · Illustrative Demo dataOpen the live demo ↗

Clear case ownershipVisible priorities & deadlinesFollow-through to resolution

WhatsApp AI agent · Case-me

A complaint on WhatsApp.
A case your team can act on.

Let the AI agent listen, collect the details and record the concern. Give Customer Care the context to assign an owner, arrange follow-up and keep the customer informed.

Listen and capture

Ask what happened, which visit or location it concerns and what the customer needs. Confirm the details before recording the complaint.

Create a case with context

Bring the complaint and conversation into Case-me, ready for your team to set priority, assign ownership and schedule the next action.

Follow through with the customer

Use recorded case updates to support the next WhatsApp message or human handover. Keep the history, tasks and resolution with the case.

Explore the Case-me workspace

Case-me AI on WhatsApp: Collect the details without making the customer repeat them. — Collect the details without making the customer repeat them. Click to enlarge ↗

Case-me AI on WhatsApp: Confirm the case and support a human follow-up. — Confirm the case and support a human follow-up. Click to enlarge ↗

Conversation → Workspace → Follow-up

A WhatsApp complaint becomes a case with context, ownership and follow-up in Case-me.

Illustrative WhatsApp conversations with fictional details. These show the intended customer workflow, not a live connected session. WhatsApp setup, integrations, booking rules and human handover are agreed during onboarding.

A better way to work

A complaint should never disappear into a shared inbox.

When ownership is unclear, follow-up slows down. Case-me gives Customer Care a dedicated place to see who is responsible, what has happened and what is due next.

Bring the issue into view

Record a customer concern, including linked Survey-me feedback where available, and set its priority.

Put someone in charge

Assign an owner, record actions and contact history, and schedule the next follow-up.

Keep resolution moving

Review urgent cases, overdue tasks and team workload before a customer has to chase again.

Inside Case-me · 6 workspace tabs

Explore every tab.
See what you can do.

Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.

Overview1 / 6

Start the day with the work that needs attention.

Managers can see open cases, urgent issues, overdue tasks and the team’s workload. The overview brings ownership and follow-up priorities together so the next action is clear.

Review the open and resolved workload by owner
Spot overdue tasks and actions due today
Open the case inbox from the Customer Care brief

Case-me Overview tab showing illustrative Demo data — Case-me / OverviewEnlarge screenshot ↗

Case inbox2 / 6

Keep customer concerns organised from the start.

Review the case queue by status, priority and owner. Open a case to see the original feedback, update progress and keep follow-up tasks and contact records together.

Filter open, waiting and resolved cases
See priority, ownership and the originating visit
Open the customer context and case history

Case-me Case inbox tab showing illustrative Demo data — Case-me / Case inboxEnlarge screenshot ↗

Follow-up tasks3 / 6

Make the next commitment visible.

See the follow-up tasks assigned to you, their due times and the cases they belong to. Use the list to manage the day’s actions and keep completed work separate from pending follow-up.

Review your pending follow-up
Spot overdue tasks and tasks due today
Open the relevant case for the full context

Case-me Follow-up tasks tab showing illustrative Demo data — Case-me / Follow-up tasksEnlarge screenshot ↗

My performance4 / 6

Understand your own Customer Care workload.

Review your assigned cases, urgent work, overdue follow-up and resolved cases. This personal view helps each case owner understand what remains open and what has been completed.

See your open and resolved case counts
Review the workload assigned to you
Keep your pending and completed follow-up in view

Case-me My performance tab showing illustrative Demo data — Case-me / My performanceEnlarge screenshot ↗

Assignments5 / 6

Give the next action a clear owner.

Managers use the case queue and case details to organise ownership. Select a case, review its context and set the owner, priority, status and next action.

Review cases by current owner
Assign responsibility and record the next action
Keep the decision with the case history

Case-me Assignments tab showing illustrative Demo data — Case-me / AssignmentsEnlarge screenshot ↗

Team performance6 / 6

See the work across the whole team.

Compare open and resolved workloads by owner and review outstanding follow-up across Customer Care. Use the team view to discuss capacity, prioritisation and progress toward resolution.

Compare open and resolved cases across owners
Review urgent work and overdue follow-up
See team tasks with their owner and due time

Case-me Team performance tab showing illustrative Demo data — Case-me / Team performanceEnlarge screenshot ↗

Actual product screens · Illustrative Demo data. Available views depend on the user’s role. Overview, Assignments and Team performance show manager views; personal tabs show work assigned to the signed-in user.

Better together.

Lead-me

Survey-me

Case-me

The Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.

Case-me: $79 per location/month as a single product with applicable Pro features.

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Your rollout, agreed before you commit.

The public workspaces are available now with fictional data. Live WhatsApp, voice, external calendars and CRM/DMS connections require a supported integration, channel approval and an agreed setup. We confirm the working scope and usage limits in writing before taking payment; the demo is not proof that a live channel is connected.

Keep the customer.