Collect the details without making the customer repeat them. Click to enlarge ↗Read the conversation
Customer: I requested a callback after a low rating.
Customer Care: A case is recorded with an owner and working-hours deadline.
Customer Care: We follow alerts through resolution and tell you the outcome.
Customer: I submitted my recovery rating.
02 / Keep the next action clear
Confirm the case and support a human follow-up. Click to enlarge ↗Read the conversation
Customer: I requested a callback after a low rating.
Customer Care: A case is recorded with an owner and working-hours deadline.
Customer Care: We follow alerts through resolution and tell you the outcome.
Customer: I submitted my recovery rating.
Conversation → Workspace → Follow-up
A low score or callback becomes a case with an owner, working-hours deadline, alerts, resolution and recovery rating.
Original illustrative images, not live customer conversations. SurveyMe sends a survey link; CaseMe supports team-led case follow-up; ContactMe is available to order.
A better way to work
A complaint should never disappear into a shared inbox.
When ownership is unclear, follow-up slows down. CaseMe gives Customer Care a dedicated place to see who is responsible, what has happened and what is due next.
01
Bring the issue into view
Low score or callback → case
02
Put someone in charge
Owner, working-hours deadline and alerts
03
Keep resolution moving
Resolution and customer recovery rating
Inside CaseMe · 6 workspace tabs
Explore every tab. See what you can do.
Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.
CaseMe / OverviewEnlarge screenshot ↗CaseMe / Case inboxEnlarge screenshot ↗CaseMe / Follow-up tasksEnlarge screenshot ↗CaseMe / My performanceEnlarge screenshot ↗CaseMe / AssignmentsEnlarge screenshot ↗CaseMe / Team performanceEnlarge screenshot ↗
Actual product screens · Illustrative Demo data. Available views depend on the user’s role. Overview, Assignments and Team performance show manager views; personal tabs show work assigned to the signed-in user.
Better together.
ContactMeSurveyMeCaseMe
Any one agent US$99 · Any two US$199 · All three US$299 per location/month.
See the 2-minute tour
ContactMe
SurveyMe
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