Keep the customer.

Turn a complaint into owned work. Give the team a deadline, track the response and record how the issue was resolved.

$79 / month per location

Explore the live demo ↗View packages ↓

Explore the product walkthrough ↓

Case-me case queue and selected customer follow-up workspace with illustrative Demo data — Actual interface · Illustrative Demo dataOpen the live demo ↗

Clear case ownershipVisible priorities & deadlinesFollow-through to resolution

WhatsApp AI agent · Case-me

A complaint on WhatsApp.
A case your team can act on.

Let the AI agent listen, collect the details and record the concern. Give Customer Care the context to assign an owner, arrange follow-up and keep the customer informed.

Listen and capture

Ask what happened, which visit or location it concerns and what the customer needs. Confirm the details before recording the complaint.

Create a case with context

Bring the complaint and conversation into Case-me, ready for your team to set priority, assign ownership and schedule the next action.

Follow through with the customer

Use recorded case updates to support the next WhatsApp message or human handover. Keep the history, tasks and resolution with the case.

Explore the Case-me workspace

Case-me AI on WhatsApp: Collect the details without making the customer repeat them. — Collect the details without making the customer repeat them. Click to enlarge ↗

Case-me AI on WhatsApp: Confirm the case and support a human follow-up. — Confirm the case and support a human follow-up. Click to enlarge ↗

Conversation → Workspace → Follow-up

A WhatsApp complaint becomes a case with context, ownership and follow-up in Case-me.

Illustrative WhatsApp conversations with fictional details. These show the intended customer workflow, not a live connected session. WhatsApp setup, integrations, booking rules and human handover are agreed during onboarding.

A better way to work

A complaint should never disappear into a shared inbox.

When ownership is unclear, follow-up slows down. Case-me gives Customer Care a dedicated place to see who is responsible, what has happened and what is due next.

Bring the issue into view

Record a customer concern, including linked Survey-me feedback where available, and set its priority.

Put someone in charge

Assign an owner, record actions and contact history, and schedule the next follow-up.

Keep resolution moving

Review urgent cases, overdue tasks and team workload before a customer has to chase again.

Inside Case-me · 6 workspace tabs

Explore every tab.
See what you can do.

Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.

Case-me Overview tab showing illustrative Demo data — Case-me / OverviewEnlarge screenshot ↗

Case-me Case inbox tab showing illustrative Demo data — Case-me / Case inboxEnlarge screenshot ↗

Case-me Follow-up tasks tab showing illustrative Demo data — Case-me / Follow-up tasksEnlarge screenshot ↗

Case-me My performance tab showing illustrative Demo data — Case-me / My performanceEnlarge screenshot ↗

Case-me Assignments tab showing illustrative Demo data — Case-me / AssignmentsEnlarge screenshot ↗

Case-me Team performance tab showing illustrative Demo data — Case-me / Team performanceEnlarge screenshot ↗

Actual product screens · Illustrative Demo data. Available views depend on the user’s role. Overview, Assignments and Team performance show manager views; personal tabs show work assigned to the signed-in user.

Better together.

Lead-me

Survey-me

Case-me

The Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.

Case-me: $79 per location/month as a single product with applicable Pro features.

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Your rollout, agreed before you commit.

The public workspaces are available now with fictional data. Live WhatsApp, voice, external calendars and CRM/DMS connections require a supported integration, channel approval and an agreed setup. We confirm the working scope and usage limits in writing before taking payment; the demo is not proof that a live channel is connected.

Keep the customer.