The CX Suite by CVM Back to AutomotiveCaseMe

Automotive · CaseMe

Give unresolved repairs and customer concerns a named owner

An unresolved repair becomes a case for the service manager, with a response target and written outcome.

$79 / month per location

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Explore the industry use cases ↓

CaseMe case queue and selected customer follow-up workspace with illustrative Demo data — Actual interface · Illustrative Demo dataOpen the live demo ↗

Clear case ownershipVisible priorities & deadlinesFollow-through to resolution

How CaseMe works in Automotive

Illustrative operating examples, not client results or a promised return.

A use case in practice

A customer reports that the same warning light returned after a workshop visit. The case records the visit reference, the concern and the requested callback. The service manager owns the next action and response target. Inspection, recollection or another appointment can be tracked as tasks, with the agreed resolution and customer update recorded before the team treats the work as complete.

Other uses within the industry

A tyre branch can assign an alignment complaint to its manager and record the outcome of a return visit. Across a dealer group, managers can separate repair quality, parts delays, billing and communication issues, then use repeat causes to decide where processes or coaching need attention.

Workflow and responsibilities

Record the concern

Capture the service issue and relevant reference, then categorise it so it reaches the right team. Use approved systems for sensitive supporting records.

Assign the action

Set a named owner, next action and due date. Define who reviews overdue work and how escalation should operate for this service, rather than leaving responsibility in a shared inbox.

Confirm the outcome

Record what was done, the customer update and any remaining follow-up. Review repeat causes and case age so the team can improve the underlying service as well as respond to individuals.

What the team records and management sees

Information to capture

Visit reference; complaint category; branch; owner; next action; due date; resolution

Responsible team

Branch service manager, with an agreed escalation to aftersales management

Measures to review

Open and overdue cases, first response, resolution time, repeat repair themes and documented closure outcomes

Start with your own baseline and compare like-for-like periods after rollout. Use confirmed activity and outcomes to assess performance; illustrative examples are not guaranteed results.

WhatsApp AI agent · CaseMe

A complaint on WhatsApp.
A case your team can act on.

Let the AI agent listen, collect the details and record the concern. Give Customer Care the context to assign an owner, arrange follow-up and keep the customer informed.

Listen and capture

Ask what happened, which visit or location it concerns and what the customer needs. Confirm the details before recording the complaint.

Create a case with context

Bring the complaint and conversation into CaseMe, ready for your team to set priority, assign ownership and schedule the next action.

Follow through with the customer

Use recorded case updates to support the next WhatsApp message or human handover. Keep the history, tasks and resolution with the case.

Explore the CaseMe workspace

CaseMe AI on WhatsApp: Collect the details without making the customer repeat them. — Collect the details without making the customer repeat them. Click to enlarge ↗

CaseMe AI on WhatsApp: Confirm the case and support a human follow-up. — Confirm the case and support a human follow-up. Click to enlarge ↗

Conversation → Workspace → Follow-up

A WhatsApp complaint becomes a case with context, ownership and follow-up in CaseMe.

Illustrative WhatsApp conversations with fictional details. These show the intended customer workflow, not a live connected session. WhatsApp setup, integrations, booking rules and human handover are agreed during onboarding.

The shared product workspace below uses fictional automotive demo data; the industry-specific examples are explained above.

Inside CaseMe · 6 workspace tabs

Explore every tab.
See what you can do.

Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.

CaseMe Overview tab showing illustrative Demo data — CaseMe / OverviewEnlarge screenshot ↗

CaseMe Case inbox tab showing illustrative Demo data — CaseMe / Case inboxEnlarge screenshot ↗

CaseMe Follow-up tasks tab showing illustrative Demo data — CaseMe / Follow-up tasksEnlarge screenshot ↗

CaseMe My performance tab showing illustrative Demo data — CaseMe / My performanceEnlarge screenshot ↗

CaseMe Assignments tab showing illustrative Demo data — CaseMe / AssignmentsEnlarge screenshot ↗

CaseMe Team performance tab showing illustrative Demo data — CaseMe / Team performanceEnlarge screenshot ↗

Actual product screens · Illustrative Demo data. Available views depend on the user’s role. Overview, Assignments and Team performance show manager views; personal tabs show work assigned to the signed-in user.

Set up the workflow for your operation

Start with one agreed journey, its responsible team, data sources, permissions and follow-up targets. Calendar, CRM and operational-system connections, and WhatsApp or voice channels, are scoped before live use. The public demo is for exploration with fictional data.

Pro for a single centre; group pricing for three or more locations. Managed for hands-on support.

Better together.

LeadMe

SurveyMe

CaseMe

The Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.

CaseMe: $79 per location/month as a single product with applicable Pro features.

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Give unresolved repairs and customer concerns a named owner