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The CX Suite by CVMBack to AutomotiveSurveyMe

Automotive · SurveyMe

Understand the showroom and workshop experience by branch

A post-visit pulse asks about the experience while it is still fresh.

$119 / month per location

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SurveyMeProduct preview
SurveyMe CX Overview showing CSI, NPS, survey participation, sentiment and satisfaction trends with illustrative Demo data
Actual interface · Illustrative Demo dataOpen the live demo ↗
Measure CSI & NPSHear the customer’s voiceCompare the customer journey

How SurveyMe works in Automotive

Illustrative operating examples, not client results or a promised return.

A use case in practice

A service customer receives a short feedback invitation after collecting the vehicle. Questions cover booking, advisor communication, waiting time and the handover experience. A low score with a comment about an unresolved fault gives the service team something specific to follow up. Management compares branches and advisors with the response counts alongside the scores.

Other uses within the industry

A tyre chain can use the same approach after payment to spot repeated complaints about waiting or explanations of the work. Dealerships can run a separate sales-delivery journey. This supplements the manufacturer's programme with earlier feedback; it does not replace the OEM survey or guarantee a later score.

Workflow and responsibilities

01

Choose the journey

Agree the contact permission, event and timing for the invitation. Use a consistent question set for each journey and avoid mixing unrelated experiences in one score.

02

Listen and compare

Review scores with response volumes and the comments behind them. Compare equivalent branches, stages and periods, then identify themes that the team can act on.

03

Assign follow-up

Agree which feedback needs a callback and who owns it. Where a CaseMe connection is configured, keep the response and service-recovery outcome linked to the concern.

What the team records and management sees

Information to capture

Visit date; sales or service journey; branch; advisor; touchpoint ratings; customer comment

Responsible team

Customer experience manager, with branch and aftersales managers reviewing their results

Measures to review

Participation, satisfaction, recommendation, touchpoint scores and recurring themes by branch, advisor and journey

Start with your own baseline and compare like-for-like periods after rollout. Use confirmed activity and outcomes to assess performance; illustrative examples are not guaranteed results.

The shared product workspace below uses fictional automotive demo data; the industry-specific examples are explained above.

Inside SurveyMe · 5 workspace tabs

Explore every tab.
See what you can do.

Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.

SurveyMe / CX OverviewEnlarge screenshot ↗
SurveyMe / Voice Of CustomersEnlarge screenshot ↗
SurveyMe / Team PerformanceEnlarge screenshot ↗
SurveyMe / Location PerformanceEnlarge screenshot ↗
SurveyMe / ReportsEnlarge screenshot ↗

Actual product screens · Illustrative Demo data. Available views depend on the user’s role.

Set up the workflow for your operation

Start with one agreed journey, its responsible team, data sources, permissions and follow-up targets. Calendar, CRM and operational-system connections, and WhatsApp or voice channels, are scoped before live use. The public demo is for exploration with fictional data.

Pro for a single centre; group pricing for three or more locations. Managed for hands-on support.

Better together.

LeadMeSurveyMeCaseMe

The Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.

SurveyMe: $119 per location/month as a single product with applicable Pro features.

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SurveyMe · Product preview
Enlarged SurveyMe interface with illustrative Demo data

Actual interface · Illustrative Demo data