Record the concern
Capture the service issue and relevant reference, then categorise it so it reaches the right team. Use approved systems for sensitive supporting records.
The CX Suite by CVMBack to PropertyCaseMe
Property · CaseMe
Keep resident concerns visible beyond a closed maintenance ticket
An unresolved issue gets a case owner and a follow-up deadline alongside the existing maintenance system.
$79 / month per location
Explore the industry use cases ↓CaseMeProduct preview
✓Clear case ownership✓Visible priorities & deadlines✓Follow-through to resolution
How CaseMe works in Property
Illustrative operating examples, not client results or a promised return.
A use case in practice
An owner reports unfinished joinery after handover. Customer care records the project and existing job reference, assigns responsibility and sets the next update date. Contractor coordination, another inspection and resident confirmation are tracked as follow-up actions. The case records what was resolved and what remains outstanding.
Other uses within the industry
A low post-maintenance score can prompt a building supervisor to review a supposedly closed job. CaseMe provides the customer follow-up record alongside the existing maintenance or snagging system. It does not replace technical inspection, the work-order system or contractual decisions about liability.
Workflow and responsibilities
Assign the action
Set a named owner, next action and due date. Define who reviews overdue work and how escalation should operate for this service, rather than leaving responsibility in a shared inbox.
Confirm the outcome
Record what was done, the customer update and any remaining follow-up. Review repeat causes and case age so the team can improve the underlying service as well as respond to individuals.
What the team records and management sees
Information to capture
Building or project; unit reference; issue category; linked job; owner; contractor action; follow-up; outcome
Responsible team
Customer care manager or building supervisor, coordinating the relevant contractor
Measures to review
Case age, overdue updates, repeat visits, resolution time and recurring building or contractor-related issues
Start with your own baseline and compare like-for-like periods after rollout. Use confirmed activity and outcomes to assess performance; illustrative examples are not guaranteed results.
An example conversation for this industry
Illustrative conversation with fictional details; wording and connections are agreed before rollout.
The shared product workspace below uses fictional automotive demo data; the industry-specific examples are explained above.
Inside CaseMe · 6 workspace tabs
Explore every tab.
See what you can do.
Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.
Actual product screens · Illustrative Demo data. Available views depend on the user’s role. Overview, Assignments and Team performance show manager views; personal tabs show work assigned to the signed-in user.
Set up the workflow for your operation
Start with one agreed journey, its responsible team, data sources, permissions and follow-up targets. Calendar, CRM and operational-system connections, and WhatsApp or voice channels, are scoped before live use. The public demo is for exploration with fictional data.
Property management: $500/month + $0.15/unit. Developers: $1,000/month + $500/project in handover.
Better together.
LeadMe
SurveyMe
CaseMeThe Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.
CaseMe: $79 per location/month as a single product with applicable Pro features.