Choose the journey
Agree the contact permission, event and timing for the invitation. Use a consistent question set for each journey and avoid mixing unrelated experiences in one score.
The CX Suite by CVMBack to PropertySurveyMe
Property · SurveyMe
Hear the resident's view after handover or maintenance
Ask the resident after maintenance closes, or after handover, whether the experience met expectations.
$119 / month per location
Explore the industry use cases ↓SurveyMeProduct preview
✓Measure CSI & NPS✓Hear the customer’s voice✓Compare the customer journey
How SurveyMe works in Property
Illustrative operating examples, not client results or a promised return.
A use case in practice
A developer invites owners to comment after handover, then at agreed follow-up milestones. Questions separate the handover process, communication and unresolved service concerns. Management compares projects or towers with the comments behind the scores, rather than relying only on the number of units handed over.
Other uses within the industry
For property and facilities management, a short survey after a maintenance order is marked complete asks whether the resident agrees that the job is finished. Building-level themes can support a landlord review and identify a contractor or job category that repeatedly needs another visit.
Workflow and responsibilities
Listen and compare
Review scores with response volumes and the comments behind them. Compare equivalent branches, stages and periods, then identify themes that the team can act on.
Assign follow-up
Agree which feedback needs a callback and who owns it. Where a CaseMe connection is configured, keep the response and service-recovery outcome linked to the concern.
What the team records and management sees
Information to capture
Project or building; handover or maintenance stage; completed visit reference; ratings; resident comment
Responsible team
Customer care, community management or facilities quality lead
Measures to review
Handover satisfaction, post-maintenance satisfaction, participation and recurring themes by building or contractor category
Start with your own baseline and compare like-for-like periods after rollout. Use confirmed activity and outcomes to assess performance; illustrative examples are not guaranteed results.
An example conversation for this industry
Illustrative conversation with fictional details; wording and connections are agreed before rollout.
The shared product workspace below uses fictional automotive demo data; the industry-specific examples are explained above.
Inside SurveyMe · 5 workspace tabs
Explore every tab.
See what you can do.
Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.
Actual product screens · Illustrative Demo data. Available views depend on the user’s role.
Set up the workflow for your operation
Start with one agreed journey, its responsible team, data sources, permissions and follow-up targets. Calendar, CRM and operational-system connections, and WhatsApp or voice channels, are scoped before live use. The public demo is for exploration with fictional data.
Property management: $500/month + $0.15/unit. Developers: $1,000/month + $500/project in handover.
Better together.
LeadMe
SurveyMe
CaseMeThe Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.
SurveyMe: $119 per location/month as a single product with applicable Pro features.