WhatsApp AI · CSI, NPS & customer feedback

Hear the customer.

Understand the experience after the visit. See satisfaction, spot recurring themes and compare what customers say across your business.

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SurveyMe CX Overview showing CSI, NPS, survey participation, sentiment and satisfaction trends with illustrative Demo data — Actual interface · Illustrative Demo dataOpen the live demo ↗

Measure CSI & NPSHear the customer’s voiceCompare the customer journey

WhatsApp AI agent · SurveyMe

Ask on WhatsApp.
Understand the experience.

Make feedback a conversation. The AI agent guides customers through the Sales or Service journey, records their ratings and asks what could be better. Your team sees the scores and the story behind them.

Ask about the actual journey

Use six 1–5 ratings. Sales: enquiry, test drive, reception, sales attitude, handover and follow-up. Service: booking, reception, advisor attitude, updates, repair quality and collection.

Measure CSI and NPS separately

CSI = the average of the six journey ratings ÷ 5 × 100. Ask a separate 0–10 recommendation question for NPS: % promoters (9–10) minus % detractors (0–6).

Turn feedback into action

Read the comment alongside the ratings in SurveyMe. Where follow-up is needed, connect the concern with a CaseMe case through the agreed workflow.

Explore the SurveyMe workspace

SurveyMe AI on WhatsApp: Service survey excerpt: questions 1–3 of six. — Service survey excerpt: questions 1–3 of six. Click to enlarge ↗

SurveyMe AI on WhatsApp: After all six ratings: recommendation and feedback. — After all six ratings: recommendation and feedback. Click to enlarge ↗

Conversation → Workspace → Follow-up

WhatsApp responses become CSI, NPS and Voice Of Customers insight in SurveyMe.

Illustrative WhatsApp conversations with fictional details. These show the intended customer workflow, not a live connected session. WhatsApp setup, integrations, booking rules and human handover are agreed during onboarding.

A better way to work

The score tells you where. The feedback tells you why.

A single average can hide a poor reception, an unanswered update or a great advisor. SurveyMe connects scores with the moments that shape the customer experience.

Ask the right questions

Use distinct Sales and Service journeys, with six experience ratings and a separate recommendation question.

Turn responses into insight

Bring CSI, NPS and customer comments together. Review trends and compare journey touchpoints.

Make the next action clear

Spot low scores and recurring feedback. Connect follow-up with CaseMe through the CX Suite.

Inside SurveyMe · 5 workspace tabs

Explore every tab.
See what you can do.

Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.

SurveyMe CX Overview tab showing illustrative Demo data — SurveyMe / CX OverviewEnlarge screenshot ↗

SurveyMe Voice Of Customers tab showing illustrative Demo data — SurveyMe / Voice Of CustomersEnlarge screenshot ↗

SurveyMe Team Performance tab showing illustrative Demo data — SurveyMe / Team PerformanceEnlarge screenshot ↗

SurveyMe Location Performance tab showing illustrative Demo data — SurveyMe / Location PerformanceEnlarge screenshot ↗

SurveyMe Reports tab showing illustrative Demo data — SurveyMe / ReportsEnlarge screenshot ↗

Actual product screens · Illustrative Demo data. Available views depend on the user’s role.

Better together.

LeadMe

SurveyMe

CaseMe

The Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.

SurveyMe: $119 per location/month as a single product with applicable Pro features.

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Hear the customer.