Choose the journey
Agree the contact permission, event and timing for the invitation. Use a consistent question set for each journey and avoid mixing unrelated experiences in one score.
The CX Suite by CVMBack to Retail ChainsSurveyMe
Retail Chains · SurveyMe
Compare the purchase, delivery and installation experience
Invite feedback after purchase, delivery or installation, where the customer has agreed to be contacted.
$119 / month per location
Explore the industry use cases ↓SurveyMeProduct preview
✓Measure CSI & NPS✓Hear the customer’s voice✓Compare the customer journey
How SurveyMe works in Retail Chains
Illustrative operating examples, not client results or a promised return.
A use case in practice
An electronics chain invites customers who agreed to contact to comment after purchase. Customers with delivery and installation receive feedback questions at the relevant completed stage. Store service and logistics are reported separately, so a late installer is not hidden inside a single branch average. Managers can read the comments behind low scores before deciding what to change.
Other uses within the industry
Compare stores on staff help, product explanation, checkout and aftercare. A regional review can examine whether a recurring complaint belongs to a particular store or a shared delivery process. Show the response count and survey stage alongside each comparison, rather than treating different customer journeys as interchangeable.
Workflow and responsibilities
Listen and compare
Review scores with response volumes and the comments behind them. Compare equivalent branches, stages and periods, then identify themes that the team can act on.
Assign follow-up
Agree which feedback needs a callback and who owns it. Where a CaseMe connection is configured, keep the response and service-recovery outcome linked to the concern.
What the team records and management sees
Information to capture
Store; purchase or delivery stage; service ratings; response date; customer comment
Responsible team
Retail operations or customer experience manager
Measures to review
Participation, store satisfaction, delivery and installation scores, repeat themes and changes by reporting period
Start with your own baseline and compare like-for-like periods after rollout. Use confirmed activity and outcomes to assess performance; illustrative examples are not guaranteed results.
An example conversation for this industry
Illustrative conversation with fictional details; wording and connections are agreed before rollout.
The shared product workspace below uses fictional automotive demo data; the industry-specific examples are explained above.
Inside SurveyMe · 5 workspace tabs
Explore every tab.
See what you can do.
Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.
Actual product screens · Illustrative Demo data. Available views depend on the user’s role.
Set up the workflow for your operation
Start with one agreed journey, its responsible team, data sources, permissions and follow-up targets. Calendar, CRM and operational-system connections, and WhatsApp or voice channels, are scoped before live use. The public demo is for exploration with fictional data.
Group Pro: $300/month platform fee plus $149/location for 10–24 locations.
Better together.
LeadMe
SurveyMe
CaseMeThe Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.
SurveyMe: $119 per location/month as a single product with applicable Pro features.