Choose the journey
Agree the contact permission, event and timing for the invitation. Use a consistent question set for each journey and avoid mixing unrelated experiences in one score.
The CX Suite by CVMBack to ClinicsSurveyMe
Clinics · SurveyMe
Listen privately to feedback about the clinic service experience
Request private feedback on waiting time, reception and booking. Do not request diagnoses or treatment details in WhatsApp.
$119 / month per location
Explore the industry use cases ↓SurveyMeProduct preview
✓Measure CSI & NPS✓Hear the customer’s voice✓Compare the customer journey
How SurveyMe works in Clinics
Illustrative operating examples, not client results or a promised return.
A use case in practice
After a visit, the clinic invites private feedback about booking, reception, waiting time and communication. A low waiting-time score with a request for a callback gives the clinic manager an administrative service issue to address. Results help compare locations and identify repeated delays without asking for a diagnosis, medical history or treatment details in a WhatsApp survey.
Other uses within the industry
Use separate questions for access to appointments and the experience at reception, so the team can act on the result. Public review invitations, where approved, should be neutral regardless of score. These service measures are not a measure of clinical effectiveness or an assessment of a practitioner's medical judgement.
Workflow and responsibilities
Listen and compare
Review scores with response volumes and the comments behind them. Compare equivalent branches, stages and periods, then identify themes that the team can act on.
Assign follow-up
Agree which feedback needs a callback and who owns it. Where a CaseMe connection is configured, keep the response and service-recovery outcome linked to the concern.
What the team records and management sees
Information to capture
Clinic location; administrative journey; booking and waiting ratings; optional service comment
Responsible team
Clinic manager or administrative patient-experience lead
Measures to review
Response participation, administrative satisfaction, waiting and reception themes, location trends
Start with your own baseline and compare like-for-like periods after rollout. Use confirmed activity and outcomes to assess performance; illustrative examples are not guaranteed results.
An example conversation for this industry
Illustrative conversation with fictional details; wording and connections are agreed before rollout.
The shared product workspace below uses fictional automotive demo data; the industry-specific examples are explained above.
Inside SurveyMe · 5 workspace tabs
Explore every tab.
See what you can do.
Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.
Actual product screens · Illustrative Demo data. Available views depend on the user’s role.
Administrative support, not medical advice.
CVM does not diagnose, prescribe or recommend treatment. No unsolicited healthcare promotions, treatment guarantees or patient testimonials are part of this example. Do not send diagnoses, medical records or sensitive patient information through WhatsApp or the public demo. A licensed clinic must approve its wording, consent process, access controls, hosting and data flows before use, and obtain any required DHA or other authority approvals. CVM is not presented as DHA-approved or a certified health-record system.
Set up the workflow for your operation
Start with one agreed journey, its responsible team, data sources, permissions and follow-up targets. Calendar, CRM and operational-system connections, and WhatsApp or voice channels, are scoped before live use. The public demo is for exploration with fictional data.
Pro $299/month or Managed $599/month per location, subject to a suitability and data-handling review.
Better together.
LeadMe
SurveyMe
CaseMeThe Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.
SurveyMe: $119 per location/month as a single product with applicable Pro features.