Choose the journey
Agree the contact permission, event and timing for the invitation. Use a consistent question set for each journey and avoid mixing unrelated experiences in one score.
The CX Suite by CVMBack to Nurseries & EducationSurveyMe
Nurseries & Education · SurveyMe
Hear parent concerns before the next enrolment decision
Listen after the tour and during the term to understand confidence, communication and the settling-in experience.
$119 / month per location
Explore the industry use cases ↓SurveyMeProduct preview
✓Measure CSI & NPS✓Hear the customer’s voice✓Compare the customer journey
How SurveyMe works in Nurseries & Education
Illustrative operating examples, not client results or a promised return.
A use case in practice
A nursery group sends a short parent pulse during the term. Questions cover settling in, communication and confidence in the everyday experience. A parent who gives a low score and asks for a call can be identified for follow-up. The owner compares branches and response volumes to understand where a conversation or operational change is needed.
Other uses within the industry
An academy can invite feedback midway through a term about scheduling, organisation and communication with parents. A separate post-tour survey helps admissions understand unanswered questions. Report themes without treating a small response sample as a complete judgement of a teacher, coach or branch.
Workflow and responsibilities
Listen and compare
Review scores with response volumes and the comments behind them. Compare equivalent branches, stages and periods, then identify themes that the team can act on.
Assign follow-up
Agree which feedback needs a callback and who owns it. Where a CaseMe connection is configured, keep the response and service-recovery outcome linked to the concern.
What the team records and management sees
Information to capture
Branch or venue; programme; feedback stage; communication and settling-in ratings; parent comment
Responsible team
Group operations lead and branch managers
Measures to review
Parent participation, satisfaction and recommendation, communication themes and changes between terms or branches
Start with your own baseline and compare like-for-like periods after rollout. Use confirmed activity and outcomes to assess performance; illustrative examples are not guaranteed results.
An example conversation for this industry
Illustrative conversation with fictional details; wording and connections are agreed before rollout.
The shared product workspace below uses fictional automotive demo data; the industry-specific examples are explained above.
Inside SurveyMe · 5 workspace tabs
Explore every tab.
See what you can do.
Select a tab for a closer look at its purpose, the work it supports and the actual interface. Click any screenshot to enlarge it.
Actual product screens · Illustrative Demo data. Available views depend on the user’s role.
Set up the workflow for your operation
Start with one agreed journey, its responsible team, data sources, permissions and follow-up targets. Calendar, CRM and operational-system connections, and WhatsApp or voice channels, are scoped before live use. The public demo is for exploration with fictional data.
Essential for a single academy; Pro or group pricing for nurseries and multi-site education.
Better together.
LeadMe
SurveyMe
CaseMeThe Pro suite is $299/month per location, compared with $377 for the three individual products — about 21% less.
SurveyMe: $119 per location/month as a single product with applicable Pro features.